This may be the case. I think it’s worth pointing out the context here though.
I believe that the OP is basically saying, “I was frustrated with an issue. Opened a ticket, received automated and/or generic responses that not only did not resolve my issue, but also showed that my ticket wasn’t being read. That feels bad.”
And it does.
Exactly.
And the same behavior that led me to post here, to point out that needing help and feeling ignore for days, to the point where the support staff clearly didn’t give the time to properly read my issue was repeated here, over and over, which just emphasizes my reasoning for being upset with the situation overall in the first place.
Walayimuna? Have you tried to use the tool again, sometimes it might take a few tried for the game to put you in the right place.
Did you try the reset I suggested too, you haven’t answered that from what I can see.
Also, have you tried a repair of the client?
Yes exactly what happened after disconnected and died while on flightpath to Orbios.,
I made a ticket for ‘stuck’ character, hour later I could log in fine when I got the email respone that my character was moved.
Your issue is not unique. The fact that you could not log in after the move, that is not a normal situation and would be a separate issue.
The technical issues seem to have been resolved, based on the information given in the original post.
Let’s try this again…
We get it…you aren’t happy with the responses you got? Just so you are aware, this is a player to player help forum, not much can be done about it here.
What some of us are trying to do is get you back into the game.
Is your character stuck again and needs to be moved ? make a ticket for stuck character and use the self serve feature, exit launcher and wait for the email saying it’s been moved the open launcher and log in.
No. The original post states that there is no longer any technical issue.
And we circle back around to this:
This is not your issue. They read your ticket. They gave you the direction you needed to go.
Listen closely: the fact that you summarily rejected the help you asked for is not on Blizzard. Your character got disconnected on a flight? Use the unstuck tool, or a GM can “move” your toon to a safe spot. Based on your original ticket, that’s what they did.
You kept having connection issues after that? You need to contact Tech Support. A GM can do nothing for you.
Blizzard can make mistakes. I’ve seen wrong templates sent, I’ve seen appeals rejected and later overturned. I’ve even seen one issue where the GM gave a super unprofessional response, and it was fully confirmed by a Support Forum Agent who looked into it.
Your issue is not one of those. You got the accurate information. You just didn’t accept the help they gave you.
Well, that good, just so you are aware, this is not a complaints venue. Blizzard doesn’t collect player feedback here. The GMs and their supervisors don’t come here, just us players and a few of the forums staff.
The only way to comment on interactions with a GM is to fill out the survey after the ticket is closed. Like said before, it goes to their supervisor.
It doesn’t really matter, imo.
The OP wanted to share that he had experienced an offputting customer support interaction. It’s great that people care enough about the game to do so, rather than just quit.
At least someone actually read and understood what the OP shared, and was able to sympathize.
While I appreciate that you feel you are trying to help, the only thing that you’ve done (imo) is completely ignored the OP, and exemplified and mirrored the customer service experience he faced (though, of course you’re not CS, you’re just another forum member, who enjoys the game, as we are).
Here’s my take from this, and I don’t feel it is a good one,
“Want to avoid having a negative customer service experience?”
If “No,” go ahead and interact with customer service.
If “Yes,” refrain from interacting with customer service.
The easy way out is to always say yes to the customer, no matter what the request is. After all, the saying the “Customer is always right”?
The hard way, while still providing customer service though, is to say no once in a while, while also following the same policy and procedure as laid out by the the rules all GM staff follow. Ultimately, those rules are put forward by the developers and, but are changed based on player feedback. That is why I recommended to submit a follow up survey after the ticket got closed.
I understand not getting the answer you want to hear is disparaging. But in the end, everyone gets the same answer, because the gm staff stuck to the policy.
Which is actually ignoring the OP. Getting an answer he didn’t want to hear was not the issue at all.
This thread is incredibly exemplary of what the OP is complaining about.
First off, the original post states:
If you read the original post, you will (or at least should) see that the OP is stating something more or less like, “I had an issue, and opened it with customer support. I feel they are not reading my issue, but giving responses that are unrelated to my issue. It feels bad.”
Then, someone laughably marked this as a solution:
There are several threads by the OP explaining that this does not solve the issue. He is merely pointing out that he felt his tickets went unread, as if nobody is listening or hearing his issues. This feels like a bad customer experience.
Then the MVPs, Blizzard Customer Support, and even other regular forum members also ignored what the OP had written, and went on to offer unrelated solutions.
#FeelsBadMan
It seems though,
they did, they were saying to post in the General forum on the feedback that the OP deserved compensation, as they were not able to provide it via the ticket. The OP continued to re-open the ticket,
And that was my take on the OP. I know this was a issue in the beginning with falling and disconnecting, I think OP is fixed now if I read the thread correctly.
He wasn’t asking for compensation. He was asking to be heard, and asking whether it was possible to have tickets read, so that the same sort of thing might not happen to others, as happened to him.
They replied with irrelevant information.
Well, I will admit that I am not an authority on what the OP meant. That was not my take on the OP, so that’s where our perspective differs.
I think the OP has simply had their issue exacerbated through interactions on this forum; i.e. nobody’s reading what he’s writing!
EDIT:
But, I do hope that your interpretation is more accurate than mine. That would be a much better take.
which is exactly why people need to stick to only the relevant information, without adding masses of unrelated fluff.
based on this, it seemed like they were asking for compensation.
Indeed!
The OP was likely unaware that with the launch of the expansion, that ticket times had increased to closer to 2-3 days at launch and now are more likely in the 4 day range.
They weren’t being ignored, they were in a queue. Thankfully, they managed to get back into the game through some troubleshooting.
According to the OP though, they then did seem to be asking for compensation which would not be provided under the circumstances.
In any event, there’s not much more to be gained here. Hopefully both you and the OP have taken the time to fill out the survey to provide your feedback where it will be heard.
Not me, but I have decided not to purchase a WoW token to upgrade my heirlooms, and not to purchase Shadowlands.
I’ll continue with Classic, for the time being.
The point I came to make in this thread was to support the OP in the context of, “I too feel like Customer Support does not read our tickets, and it does not feel like a good experience. Like you, I care enough to state that, rather than just unsub, and go do something else.”