Good for you. I suspect you are unfamiliar with the current topic.
What is the point you are making? Also, do you think you understand what points I’ve made?
Now you are just being argumentative and derailing the thread. you might want to stop.
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That’s what it seems you are doing, to me. So I’m asking you what point you are here to make, and what point (or points) you believe I am here to make.
Yes, it really does. If you’re asking for quest information, they will send you to Wowhead or the forums to discuss it with other players. If you’re reporting a bug, they will give you a list of known issues and direct you to the forums.
There you go. You were trying to report a bug, and they directed you to the forums. That’s also why:
Because bug reports are not done that way.
Therein lies the point I was making. You didn’t read the response they gave you, and your “feeling” of being worse off is because you expected them to do something they cannot.
It’s understandable that you didn’t know the best way to report it, or the ins and outs of the Support system. That’s why when you get a response, you should follow what they say.
Had you followed what they said, you would’ve checked on the known issues. If you found your issue there, then you know it’s being worked on. If you didn’t find it there, then you go to the forums and you would found the Bug Report Forum.
They would be the first to tell you that it’s not where they want it to be, but that’s due to the response time and working from home during this pandemic. In reality, the Support system has been continuously improved upon over the years, and it is light years better. But…it is only better as far as people actually using it properly.
Because you utilized their Support correctly. You needed them to help you recover your account, and they did. This time, you were asking them to do something they could not (report a bug), and they directed you to where you needed to go to do it.
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Let’s try not to derail this further 
I can definitely appreciate that sometimes responses from support, especially after multiple contacts where you feel you haven’t been heard, can leave a sour taste in one’s mouth.
I do believe that the OP’s situation was a bit different than Dreu’s, but the outcome of feeling like they didn’t get good customer service is still the same.
Generally speaking, the ticket system should have pointed Drue to the right way to put in a bug report instead of a ticket. Whether or not that happened, they weren’t happy with the ticket reply.
In both cases, the best thing for them to do is fill out the survey that gets attached to the ticket once it’s marked resolved. Those go directly to the supervisors for review.
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Perhaps. It certainly wasn’t obvious to me that this was a bug, until after spending a great deal of time digging up information about it and around it.
Hopefully now that it’s been posted to the forums, the list of known bugs can be updated to reflect it, and that can save others some time.
…
The replies to this topic are another example as to why I don’t like to post on the forums.
People are doing the same thing the blizzard support did, not reading it.
I lost count of how many people asked to ‘use the unstuck option’, not reading that the issue was not a character stuck, blizzard support had already moved the character, and that did not solve the problem.
I was getting disconnected BEFORE the game even loaded the character selection screen.
And yet, people ignore what I wrote, and keep insinuating that I didn’t qualify the support ticket properly or whatnot, when themselves are doing the thing that made me open the ticket in the first place, you ignore what I wrote, keep judging me and being condescending.
And that is being done not only to me, but to people like Dreu that had similar issues.
And, most important of all, the reason for this post is NOT THE CONNECTION ISSUE.
I am upset because blizzard representatives are not reading support tickets, they barely skip it and give copy/paste pre-written messages which most of the time aren’t even related to the issue that led to the ticket being open in the first place.
And I’m even more upset for they saying to me 'if you are not satisfied, mark this ticket with “I still have an issue” ’ and then proceed to preventing me to do so, by marking the ticket as resolved themselves, which means that ticket cannot be reopen.
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They are reading it, but disconnection issues need to be worked through with Tech Support. There is a Tech Support forum, or you can request a Live Chat or Call Back (if available) to handle this issue.
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I’m wondering if you are being a little too verbose in your tickets. It should be basically “I am still being disconnected even after you guys (Blizzard) moved it” Anything more usually confuses the issue. Remember, keep it simple.
Just out of curiosity, have you tried deleting/renaming your cache, WTF and interface folders and started the game in default settings?
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Understand that this was likely more of an oversight than an attempted slight towards you. It’s common practice to sue templates to ensure that customers receive similar responses in similar situations.
The GM probably could have removed that one sentence or replaced it with something else knowing that they were going to mark the ticket resolved.
Not being able to make it to the character selection screen could still be several different types of issues. It could have been a server issue (where we would have seen many posts about the same issue), an issue with game files becoming corrupt or even a connection issue from a specific area (not necessarily your ISP, but somewhere between them and Blizz even).
I don’t know if you also reached out to Tech support via the forums or a ticket to get it all resolved, but typically speaking, the GM who replied was correct that they wouldn’t reimburse game time for that sort of issue. I know that’s not what you were hoping to hear, but it would be consistent with what we’ve seen here in the CS forums.
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Ravenhawk, once again you insinuate I am the one in the wrong, without even consider to ask if what you are implying is actually true
This is literally my ticket text when I opened it:
“During flight my character dismounted and started falling outside Oribos, then disconnected me, and now when I try to connect in the game again, the game disconnects me before opening the character selection screen”
What should I do next time? say ‘Game connect no good, try login and go poof’ ?
Ravenhawk was posting what he did for OTHER people who may see it to understand that keeping the ticket simple is the best route to go.
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where did I say you was wrong?
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It was just an idea presented, not a personal attack or blame.
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Reading this paragraph in a vacuum, my response would be “use the unstuck feature”. Nowhere did you say that you used it. You seem to have left out quite an important piece of info between “…disconnected me” and “now when I try to connect”.
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So, Did Blizzard move the character in question or did you use the tool that was linked earlier?
Have you tried the reset I suggested too?
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Yes
Didn’t ask if I used it or not, assumes I didn’t
Again assumes I went on and on rambling without asking
Not to mention the way you spoke to Dreu
Now you are just looking for a fight…
You are reading WAY too much into what is said.
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You’re reading far too much into it Walayimuna. Ideas are being presented, and qualifying questions and statements are being asked. That is all!
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