This bug is just huge and it is game-breaking, it totally kills all the lore and immersion of questing. I feel bad for the first impression returning and new players will have about the game. It is happening in all expansions too, but in Shadowlands it goes to another level where it literally happens on half the quests. Extremely obnoxious.
This bug was introduced on 16th of August and is running rampant since. We are almost 2 months without it being addressed.
We have 2 huge threads both in the “bug report” and “technical support” areas of the forums, guys. Make sure to voice your concerns there too, please! Blizzard NEEDS to PRIORITIZE fixing this asap.