Live chat and callback always offline during shown hours?

[Zenjy-nesingwary]

Just for the sake of bringing in blue posts stating such as to avoid ‘I heard on the forums X did it and it worked for them’.

@Vrakthris

Not in regard to appealing the action, no. The callback or live chat system tends to be specifically for Technical or Billing/Account related issues. Appeals are only handled through the ticket system.

Banned for using "cheating software", but I multibox without the use of any software

No. we do not do appeals over the phone or live chat. Any appeal is based on the data that we have, not anything that you’d be able to provide.

@Vrakthris

We do not use Live Chat for appeals, we never have. The appeal process is the same as it always has been.