Eh, that’s an oversimplification. We have reporting processes in place that collect data and can deal with some things (i.e. such as squelching a gold spammer, etc…), and “automated” troubleshooting is primarily just the first response you receive when you put in a ticket that has a few recommendations.
Yes. Our staff usually uses a template in those appeal replies though, which can sometimes feel automated. Those templates are mostly to maintain consistency.
There are a few things where talking to a GM may be available. It mostly has to do with account recovery or billing issues and some complex technical issues. It is not available for appeals.
Again, that is a bit of an oversimplification. Spam reports generally function by volume, the more folks that report the faster the account may be penalized for spam advertisement which is usually a squelch. Repeat squelches may escalate, but they tend to be conditional.
Someone receiving multiple reports for cheating, exploitation, botting, etc… does not result in an automated anything.
Greyshirtt, the others are correct, there is little that we can do through the forums. You have an appeal in, and that will be reviewed as soon as it can be. Good luck to you.