There are not bot replies. They are TEMPLATE replies. It is not AI, it is not bots. It is not automated. It’s been stated over and over and over again by the SFAs who moderate this forum.
Unless it was for Blizzard, you very much don’t. And even if this is true, then you well know how templates work. They cut down on the time it would take to write each individual appeal response and they keep the information going out uniform.
You also don’t know if you received illegal gold for offering your summons. You’re assuming the suspension is coming from the kick/unsolicited gold but you’ve no proof that is the case.