In-Game Support Options Limited and Incorrect

[Varisse-cenarion-circle]

I have tried to report a player for several months. My report either goes ignored or the player isn’t doing their name change.
I have tried to submit this through the Help section in-game. It won’t allow me to. If I choose Submit Feedback, the information incorrectly claims I can do it in-game. There is NO form to fill out. NO moving forward from that informational page other than… the forums…
What happens in the forums? Players that have NO business giving responses reply to forum posts anyway and are rude, condescending, and quite frankly… brown-nosers of Blizzard.

Back to the main issue: This player has TWO characters that I know of in Classic with names that have foul language. Last I checked, this is against the ToU! I have “right-click-name-reported” this character at least 7 times. Guess what? They still have their name!

Now either y’all need to contact me in-game so I can tell you the two naming violations, or my original post about it being ok to use foul language in your character name will stand true.
I am trying to communicate and report this player to you and nothing is being done! Y’all were on top of me, muting me for 48 hours for using one curse word in the forums… but this player appears to be UNTOUCHED.

[Thundertotem-blackwater-raiders (Thundertotem)]

Just right click report the name and move on, if that player keeps changing back to his name which is what sounds like he is doing), he’ll get a break from the game.

Just so you know, you can report the same guy several times, but your reports are counted as one report.

[Thundertotem-blackwater-raiders (Thundertotem)]

Players that have NO business giving responses reply to forum post

Um, these are a player to player help forums. The SFAs encourage players to offer help and feedback.

brown-nosers of Blizzard

Not sure why you needed to make a cheap shot at the people who can help you.

[Perl-anetheron (Perl)]

I have “right-click-name-reported” this character at least 7 times.

Reporting it more than once in short succession has no greater effect than reporting it one time. If/when they receive a name change and are not smart enough to choose a better name, further account actions can be taken.

Now either y’all need to contact me in-game so I can tell you the two naming violations, or my original post about it being ok to use foul language in your character name will stand true.

Posting here will not get a GM to contact you in-game, nor is that even necessary.

As players, we simply report and move on. That’s it.

[Teufelgott-shadowsong (Teufelgott)]

Players that have NO business giving responses reply to forum posts anyway and are rude, condescending, and quite frankly… brown-nosers of Blizzard.

Irony.

This player has TWO characters that I know of in Classic with names that have foul language. Last I checked, this is against the ToU! I have “right-click-name-reported” this character at least 7 times. Guess what? They still have their name!

I suppose it’s possible the language isn’t as foul as you think.

Now either y’all need to contact me in-game

That’s not how any of this works. You contact them. The forums, even the Customer Support forum, are for player-to-player interaction, and are not a contact point for in-game support.

[Nephe-caelestrasz (Nephe)]

My report either goes ignored or the player isn’t doing their name change.

Or, as often is the case, the player is issued a forced name change but chooses to simply rename it back, or to an equally questionable name.

[Aarschott-khaz-modan (Aarschott)]

Or, as often is the case, the player is issued a forced name change but chooses to simply rename it back, or to an equally questionable name.

Another possibility…

GM’s decided that the name does not violate any rules and does not need changing.

[Melaesia-proudmoore (Melaesia)]

Others have given you the correct answer: right-click report every time you see them, and move on. But I want to touch on this:

I have tried to submit this through the Help section in-game. It won’t allow me to.

This is intentional, and quite correct. They want reports submitted through the right-click report system. When you do that, it generates much more data than you can possibly provide in a ticket, and allows them to investigate faster.

There are a couple rare circumstances where a ticket would be acceptable, but they don’t seem to apply here, since you’ve been using the RCR system.

If I choose Submit Feedback, the information incorrectly claims I can do it in-game.

Yes, this is not feedback. This is reporting an in-game TOU violation, which is done through the RCR system.

There is NO form to fill out. NO moving forward from that informational page other than… the forums…

This is why the Support site is designed this way. It directs you to where you need to go, what you need to do, etc. to solve your issue. Opening a general ticket will have you wait about a day for a response of “Use the in-game reporting system”.

Now you just wasted a day of waiting for no good reason.

[Vrakthris]

What happens in the forums? Players that have NO business giving responses reply to forum posts anyway

To be clear, everyone who wishes to participate in a discussion may do so as long as they are otherwise abiding by our Code of Conduct. These forums are for players to discuss the game and aspects of it with each other, not a ticket system.

Or, as often is the case, the player is issued a forced name change but chooses to simply rename it back, or to an equally questionable name.

That tends to happen a lot, and can discourage folks from reporting the name a second time so it makes it seem like nothing was done. Unfortunately, I have no way to check which characters were reported so I cannot look to see what may have happened, and obviously there is no ticket you’ve created that provide the names. I can only encourage you to continue to use the right click report option if you believe the name may violate our policies.

[Melaesia-proudmoore (Melaesia)]

Names don’t get changed unless they get a certain amount of reports.

1 report = does nothing.

Highly false. Please do not spread misinformation like this.

They moved from the old ticket system to ‘keep times down’

Correct, but not in the way you mean. The ticket system now directs you to an immediate answer. The thousands of tickets for game hints? Now directs you immediately Wowhead, instead of clogging the queue for two days, only to get the exact same answer.

then went on to lay off a bunch of people

In Marketing and PR. Not at all in Customer Support.

Haven’t gotten an issue resolved in a ticket in ages.

Being told “no”, while not the outcome you want, is still a resolution.

[Perl-anetheron (Perl)]

Names don’t get changed unless they get a certain amount of reports.

Hmmm…everything we’ve been told here by Blizz employees says otherwise. Do you have a source for that?

but then went on to lay off a bunch of people,

Only that none were in the GM department…so that sorta doesn’t work for your theory.

[Thundertotem-blackwater-raiders (Thundertotem)]

Names don’t get changed unless they get a certain amount of reports.

Wrong

1 report = does nothing.

Again wrong

All it takes is one report, multiple reports (from different sources) just means the GMs try to get to it faster.

[Vrakthris]

Sorry, false. Names don’t get changed unless they get a certain amount of reports. That’s been confirmed between me and friends and pretty much anyone else going out there, especially on RP servers. 1 report = does nothing.

That isn’t entirely accurate. While additional reports are part of the social aspects of the system and certainly can impact the reporting process, that doesn’t mean that a single report cannot cause a name to be reviewed and subsequently changed.

They moved from the old ticket system to ‘keep times down’ but then went on to lay off a bunch of people, so in reality it was to save money.

Again false. The Right Click Report option was originally implemented to help address the rampant gold and illicit service spam that often plagued the game. It was the ease of reporting, which encouraged folks to report, that allowed the system to quickly squelch those ads and allow our staff to deal with them.

It also was part of our /afk / non-participation system to help deal with folks afking in Battlegrounds.

The system was eventually expanded to include Name, Cheating and Bad language reports. That happened around patch 4.3.4, which was the same year that CS went through a reduction in force, but a couple of months after it.

To have any impact on staffing levels it would have had to come out well before so that we could see the numbers involved. The right click reporting option allowed our Game Masters to focus on other areas.

I’ll thank you not to use my friends from 2012 (which did involve CS) or any of the ones from last year (which did not impact CS or QA), for your false narrative.

Haven’t gotten an issue resolved in a ticket in ages.

I’m not seeing an issue in your previous tickets that we could help with, Pepperpup. The most recent contact looks to be an appeal, which was reviewed and upheld, and it seems that you threatened that you’d continue to submit tickets. I would recommend against that.

Beyond that, I see some harassment reports and the Game Master provided information on how best to handle those. Before that was another forum appeal. No actual issues that I can see.

Just as a reference, your comment from the thread yesterday was entirely inappropriate. The second Moderator who replied to your previous appeal did quote the post, but I’ll have the next one quote you the specific line, to hopefully clear up any confusion.