Yes, I know. I’m hoping in the CS forum people will be more honest. We all know it’s just a video game but it’s our time invested that matters, and we should support each other when needed.
I did the Mountain Dew code thing but I used the caps on my own to get the items I got. I did not trade or use anything like that to make gold. Same with the Trolli promotion. I went out and bought them at the store and used the codes as was instructed.
But to answer directly, no, I haven’t discussed anything like that in trade chat or otherwise.
Support Forum Agents aren’t the ones responsible for any in-game account actions or appeals. Us players also don’t have access to any in-game logs to really tell you what is going on, and I highly doubt the SFA’s would also reveal what is really going on.
EDIT: Whoops, clicked on delete on accident when needing to edit:
Like we get it. Your fustrated because you have recieved an account action. We can’t confirm here on whether this is a false positive or you have done something. That is why there is an appeal process, and yes, you can keep appealing as many times if needed, until they tell you to stop. But we can’t garentee whether this is false, or this is action for really any breaches.
Yes, Blizzard does make mistakes. They are humans after all, and it is only human to make mistakes, but we can’t tell what is really going on from here on the forums.
EDIT 2:
Just a word of advice, this is not what the customer support forums are for.
You’ve already, hours ago, been given the proper avenue of action. Customer service reps, nor anyone who frequents here to try to assist other players is going to magically rework the entire system because of a few potential false positives.
While there has been false positives due to the tragedy of human error, it is most certainly not the norm. However, that is why there is an appeal process.
This rally to protest, or whatever you wish to call it, isn’t going to accomplish anything you’re seeking to accomplish. If you’re told that appeals are not going to be acknowledged any further, that means that the hacks team has decided that their data is accurate and will not change their mind. No amount of protest, no amount of people you wrangle up to ‘answer the call’ is going to change this.
People from the very start have been nothing but honest with you. You have no right to attack their character because you are frustrated.
I have no idea what you are talking about, but please stay on topic. There has obviously been a ban wave where people have been caught up in it who did nothing wrong. Just having a place to talk about it could help people.
Also, if CS sees a pattern they may be able to relay the message that whatever software they are using has generated many false positives on this ban wave. Not speaking up is not an option.
I have not been told my appeals have been exhausted. We need human eyes on these false positives to reverse them. There is nothing wrong with trying to assemble people who are in the same situation.
Creating posts or threads to discuss disciplinary actions taken against a player, including chat logs and email correspondence between a player and a Game Master (GM)
Creating posts or threads to discuss disciplinary actions taken against a character or account on the forums
If a player is found to have participated in such actions, they will:
Be given a temporary ban from the forums, depending upon severity
While people does come to Customer Support forums who have been suspended in game tries to get clarification, this is not really the place for discussion, let alone, a place to talk about disciplinary actions.
This is a player help desk. We try and help point people in the right direction, explain policies, or to help on what to do if getting actioned. This is not a place for people to share experiences of receiving account penalties.
Appealing is the only option. The Blues here are not now nor have they ever been liaisons to the teams that investigate and implement ban waves. Human eyes are looking at each and every appeal and responding with the appropriate template.
It’s absolutely an option to choose to break the rules. It’s very difficult to assume one’s innocence in-game when you’re so willing to break the rules here on the forums.
The ONLY option you have is to appeal via tickets.
This is exactly why threads like this are against the rules.
Suggesting others post here is just spam and trolling at this point.
It hasn’t even been an hour since you made this statement. No one has any reason in the slightest to be dishonest with you.
There is, and perhaps that will be more fruitful to you should you take those avenues, but this isn’t one of them. As far as I’m aware no one on the hacks team is in contact with the reps, nor do they view this forum.
Human eyes look at appeals and human eyes decide if it’s a yes or no given the evidence they have. It’s not an emotional decision but a rational one based on their facts.
The only thing this whole song and dance may accomplish is compromise your posting abilities.
I’m saying that people posting in CS forum would be more honest than someone in GD or something because it’s generally a more serious matter. I was complimenting them.
Anything said on the forums won’t have any impact on your or anyone else’s appeal. All you’re doing is shooting in the dark about it as you’re not going to get a confirmation from blizzard on what got someone action in this regard. The appeals them only go off their logs, not someone pointing at a thread on the forums and saying “Other people has this issue too and we think this is the issue”.
All appeal will do, and will only do, is ask them to look at their logs. They’re not going to tell the person what got them in hot water, beyond the chat actions.
Let me explain how wrong you exactly are on this. During my time I’ve been here in CS, I’ve seen so many people claim they have been honest and not broken any of the policies, only to be told by one of Blizzard’s reps they have indeed broken Blizzard’s policies.
This thread is still going? This is just a bickering dumpster fire now and needs to be shut down. While I can understand the frustrations of the posters, now I see why discussing account penalties is forbidden.
I believe based on many other people’s responses here that they have a much bigger problem with the ban wave that went out. I don’t think there is any harm in putting focus on that fact and hoping someone communicates it. It’s not like there’s a phone number to call.
It’s not an accusation to advise you that your thread clearly violates the forum Code of Conduct. You trying to get others to follow suit is a bad idea.
There’s no purpose to this thread at this point unfortunately. You might feel that you’re above the rules and can continue to encourage others to violate the rules too…but that doesn’t look good.
You have 2000 posts on the forums. That would indicate that you like to post on the forums. I’m trying to help you keep that privilege. Breaking the rules on the forums is not a way to show that you didn’t break the rules in-game.
Appeal. That’s it. There’s nothing more to it unfortunately.
I don’t want the bickering. I won’t be part of that anymore. This shouldn’t be bickering. It was made as a support thread for people in similar situations.
The CS forum is an Information Desk, as I think you know
That said, the Blues here may have insight into the ban wave that us regular folks don’t. IF they do, and IF they are allowed to share, they will.
Right now, from the sounds of folks in this thread the following happened:
A “ban wave” of 2 week suspensions went out last night for real money trading.
RMT is not just buying gold, it is being involved in any of transfer or laundering of illicit gold, even unknowingly. GDKP on servers where it is not allowed also falls under this I think?
People have been appealing just like they should. The first response is usually an auto responder with a template in some cases, or it is a first line GM who just checks that there is a flag on the account.
A bit more background on ban waves:
Those are handled by the Hacks team who use many different detection methods, including anti-cheat software. That software gets updated with the definitions of whatever they are looking for, much like antivirus programs. There CAN be mistakes that result in false positives. It is not common, but it can happen.
The GMs who answer appeals are not part of the Hacks team. They don’t have insight into that anti-cheat software and can’t do a deep dive to find out if the detection criteria were correct or not. That takes an escalation to the Hacks team. They don’t talk about what triggers that escalation, but certainly the appeals are part of it.
This could be a false positive, or it could be a 2 week suspension for something else and they got the reason wrong in the email template.
Do continue to appeal, one ticket at a time, politely.
All the speculation here is not likely going to result in anything, but the frustration is certainly understandable. The CS forums are more forgiving about discussing things, esp when kept polite and kept to one thread.
