Right, but how do I do this. Do I keep the original appeal ticket open or do I open a whole new ticket. None of this is, of course, explained anywhere on Blizzard’s website 
I’d probably submit a new ticket.
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keep the original ticket. click into it and it asks you if you would like to resolve the appeal. Click on your issue is not solved and send another message. It’s what i did. They specifically tell you not to open a new ticket. I got the same useless and disrespectful response that you got.
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You get a template response, I doubt it was disrespectful in anyway!
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Thanks. I’ve marked the issue as not solved and submitted a new ticket, per Nephe’s advice. I know it’s a templated response but it does really feel disrespectful.
I’m also really discouraged by the lack of transparency. I understand that blizzard doesn’t want to show their hand to hackers and botters, but literally all I do on my second account is buy and sell stuff on the auction house. I’m being accused of violating the terms of service but I have no idea what caused the violation or how to prevent future violations.
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This response to your ticket…
…is no way in any means of being useless or disrespectful. This is in response to the decision is upheld, which means they have reviewed the logs, and found it was in breach of the policies. As vague as it may seem, they won’t reveal exactly what has lead to the action due to people looking for ways around every policy Blizzard has set in place to ensure a clean and safe community.
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Not trying to be rude… But you are not being helpful.
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If that were true they would have seen that all my Fiancé does is run delves with me, buy reagent bags, post the reagents to the AH, then log off for the night. How’s that a violation of the EULA or TOS?
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That’s my question too, and I don’t even buy delve bags… just play the auction house.
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As I said in another thread:
We have no idea on what lead to the suspension. Someone could’ve bought your reagents using elicit gold (Gold purchased for Real Money outside of Blizzard’s services). Which yes, all accounts traced with that gold can face penalties. Though this is speculation on the reason for the penalty. We don’t have access to Blizzard’s logs, and Blizzard won’t reveal what the logs say for multiple reasons.
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I guess that make sense, but how can I control who buys my auctions from the auction house or know if I’m buying something tainted that somebody else posted on the auction house?
Thing is, you can’t. It is risky with the Auction House as you never know how someone has obtain the gold to purchase the items. Even I am at risk of any penalties if someone purchase any item I list on the Auction house with elicit gold. It is just a risk we all got to take sadly, and hope that the other person buying isn’t using illicit gold.
EDIT: Please disregard this comment for anyone else wanting to keep going at this post. It was an error, I was corrected, don’t need more people attacking me at a simple error made on my end.
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No, it’s not, but you do see how sus that looks, right?
Flipping is not “Sus”
Its how you make gold on the AH, buy low sell high
That shouldn’t label you as a market manipulator
No I don’t see how that looks suspicious. What’s the difference between buying something someone lists for 100 gold on my main’s server and reselling it for 300 gold on my main’s server and buying something somebody lists for 100 gold on a high pop server and reselling it for 300 gold on my main’s server?
Blizzard has put this functionality in game with warbanks and cross-realm trading. It hasn’t put any functionality in game to tell me if I might be buying something that somebody obtained through tainted gold or to prevent people who buy gold with real money from buying my stuff on the auction house, if that’s what caused the account action.
I wonder if this banwave has anything to do with people undercutting people on the AH and getting mass reported by cartel/rmters
All the people that got banned have the common thing of flipping/selling stuff on the auction house
But this makes no sense; it’s literally something I have no control over as a player (other than not to participate in one of the major systems of the game.)
Also and hypothetically (I would never do this), but what’s to keep me from buying gold with real money and then buying out a person’s auctions just to get them in trouble?
The AH is a free market, so you can undercut anyone as much as you like.
Also, mass reports are not a thing. Though you can report anyone for anything, it is up to the GM to determine if rules were broken or not.
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I got a response overnight that affirmed the suspension. I am at a complete loss. I responded to it again asking for a review, but I am shocked that this many people can have the same false positive without some kind of higher review of what took place.
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It’s not actually uncommon for a number of innocents to get caught up in a dragnet.
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