I really don’t report a lot. People don’t usually go that far over the lines. Then again, I don’t tend to play prime time and when I am around, I don’t sit in cities. I go play.
BUT if I am in a city and someone does decide to get really over the top I will report. I will also answer questions, help people, and even direct them to the CS forum if I can’t handle it in chat. I did so yesterday with someone who needed help getting an old account back. I did not want to leave them to the mercy of Trade (who was actually trying to be good mostly that second).
This thread for the record. We got the person all sorted out when they could post on CS instead of asking in Trade.