I am trying to activate my old account and I no longer have my authenticator, I have a new phone number, and I do not have access to the email that was linked to the account. I cant find who I am supposed to contact to help reactive my account. Any help is much appreciated. Thanks!
You will need to open a support ticket then and wait for them to get to your ticket. Ticket times are very bad right now and nobody is happy about it. The average wait time is about 2 weeks currently.
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Hi there 
I am sure people here can help you find the right ticket options and attach your govt Issued ID, or other info, to get the process started.
You will likely start here with [Support button top right of website]
Support > Contact Support > Account >Categorize issue > Can’t login > > Recover email address
It will try to ask you for current auth info for THIS account, which you can do but be careful not to actually remove it. If it forces you to auto systems, select another option like recover email address or remove phone number from the can’t log in menu
Direct link https://us.battle.net/support/en/help/product/wow/181/938/solution
You may need to attach ID, but not in all cases https://us.battle.net/support/en/article/15581
Tell them you want your old account recovered, auth removed, phone number updated, and email updated. Give them:
- Email of old account
- Email you want it changed to
- Phone number you want removed
- Phone number you want it changed to (I think they can do that?)
Govt issued ID link if needed.
As long as it is in your legal name and is not banned, they can usually help. It make take a while given the ticket queue though.
Blues can correct me if I got the ticket path wrong. I know the OP needs pretty much everything changed and is submitting the ticket on an alternate account.
Edit: The OP asked in Trade in-game how to submit a ticket to recover their old account. They went through support articles but got caught in circles with self help stuffs, esp being on an alt account. I promised the forums were a lot easier to link and explain things.
Edit 2. Updated to reflect new support article I just learned about!
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Hi Mirasol, thanks for all the help! I have a ticket submitted and hopefully everything works out. Appreciate it!
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Everything looks pretty good, Chopstiks.
However, I should mention that if you are attempting to have us update the old Battle.net accounts email address, they are going to have an issue. You provided the email address for the account you are currently posting on, and if they are updating it needs to be unique and not used by another Battle.net account.
If you are seeking to have the accounts “merged” into one Battle.net, I should mention that any account bound pets, mounts, etc… will remain with the source account. So if they are moving that WoW license to this Battle.net account, any account bound items you had there, will stay there.
If you just want to recover the account, I’d recommend either changing this Battle.net accounts email address, or creating a new one and editing your ticket to include the updated email.
I hope all that made sense, but let me know.
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Hey thanks for sending all that info. I would like to recover the other account. I am not 100% sure I understand, but basically if I update this current account I am posting on to a different email, then I can recover my old account using this email that I gave in the ticket?
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Yes. If you make the email address on this account available (i.e. not associated with a Battle.net account), we should be able to update the current email address on that other Battle.net account to the email address you listed (the one currently on this account).
I really should have used a white board. >.>
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No problem! I did not want you to drown in Trade chat. This is a bit complicated so having some help and a Blue who can check your ticket is good.
The email issue is that you can only use your email on one Battlenet account at a time. Same goes for phone number.
I would start with recovering it first. Once you are back in control of it and can check out the status you can decide if you want to keep it on that Battlenet with all those achievements, pets, mounts, heirlooms, etc, or move that license to your current Bnet account.
Or vice versa. You could move this current license to your old Bnet even if it does not have much on it.
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Thanks to both of you! It should be good to go now. I changed my email address for this account so my primary email is not connected to any battle.net account and I deleted my phone number from this account as well.
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