I sent an in-game bug report on this also; seems others are also experiencing this today.
My G-bank was fine this morning, but after switching characters a couple times today I went to deposit something and saw that more than half the items on every tab had vanished.
EDIT: I put this in CS for more visibility but it got moved to here, so hopefully the issue is being looked at.
Anyone else seeing this? If so please add to the bug report thread.
My husband and I have the exact same problem.
Two of my guild banks are affected, with one missing 3/4 of the items, and the other missing absolutely everything. One just had dragonflight stuff (and some assorted reputation/archeology stuff), and the one missing 3/4 of stuff had a tab per expansion as well as a tab full of battle pets. I wouldnāt have enough time to even list all the stuff missing even if I had an eidetic memory to do so. This really needs a resolution as itās so messed up that already the warband currency is off because itās not working and now theyāve broken guild bank storage.
Yep, exact same issue. Personal guild bank 7 tabs maxed out with stuff Iāve collected for 14 years, almost all of it vanished some random stuff still there. I shut the game down and am walking away for a while, its too heart wrenching to think that its actually gone from some glitch or bug they canāt reverse.
It seems to be hitting a lot of folks now. Please add your issue to this thread:
This thread has a blue response. The blue states to submit bug reports. I used the In-Game (?) > Bug Report > OTHER > Missing Guild Bank Items no withdraws listed.
Iāve seen you post this in several threads.
The blue post specifically says that in game tickets are NOT helpful. They already know about it and the GMās canāt help. You are wasting GM time and slowing them down from helping other tickets that they can do something about by posting this misinformation to encourage other players to submit in-game tickets.
The blue post mentions the āpost in bugsā, as in, the thread here on the forums in the bug report subforum. NOT an in game ticket.
I made this thread and my ticket 2 days ago. I created the ticket BEFORE the blue post about them. Since then Iāve been referring people to the main thread here in Bug reports.
Also had the problem here. Wednesday I was not able to withdraw some cloth for a new recruit. Thought it might be the GB bug weāve seen recently so put up a guild note to let members know. Next day when I went to check the item for the member again. Instead found it gone along with many many others items. All bank pages. No mention of withdrawals in logs. Am adding here the guild bank in question is on a realm linked with another. We have members from both realms.
Same here. 7 tabs completely empty from my alt-guild bank. Praying they are able to restore everything soon.
Same here. Majority of items missing from guild this morning.
UPDATE:
Well this isnāt good.
The support article page was DELETED. Below for reference to where the article that was titled āItems Missing from Guild Bankā with the description of āWhat to do if the items deposited in your guild bank are missing.ā the article has now āgone missingā as well.
For what itās worth, I see there is now a corresponding support article. So Iāll just refer to it and for others.
Article ID: 363630 (deleted)
https://us.battle.net/support/en/article/000363630
Blows my mind that they havenāt disabled the guild bank out of caution. Theyāve disabled things in the past when they havenāt been working correctly. But at least weāve been upgraded from āblue post on forumsā to an actual support article.
This is the most BS response I have ever heard. Itās like if your internet goes down, and you call in to open a ticket and they just hang up on you. No, they open a ticket, tag it to the master ticket, and you get notified when the master ticket is resolved. Itās a lot more customer friendly (and provides notification) than saying āweāre aware, weāll fix it some day, go pound sand.ā
My issue isnāt the same, but clearly related. I have certain slots on a couple tabs that I cannot take the items out of. Other spots I can move, swap item spots etcā¦ but on some tabs there are a few spots I cannot remove the items.
You must have a very fancy internet provider. Iāve had a small town ISP as well as AT&T and Comcast. In all of them, if your internet goes down, you canāt open a ticket for personal notification at all. You can call in and report an outage and thatās it. After that, you can obsessively refresh the outage map like the gaming addict that we all kinda are. Your notification that it is fixed is when the internet comes back on and the outage icon on the map disappears.
The only personalized help you can get is if you have a hardware issue on site that a technician can come out and fix. BUT, if the issue isnāt unique to you and is effecting your whole area, trying to get technicians to come look at your setup when the real problem is someone who drove their Tesla into the internet cabinet around the corner is pointless. You are wasting that technicianās time on something he canāt fix and preventing him from helping someone else who canāt get their router to turn on at all.
All of the things are still gone and no acknowledgement from Blizzard. The support post linked above has been deleted with no update. Iām posting in every related thread. Maybe if they all bump to the top someone will be forced to respond.
Good catch on that support post being deleted. What the heck does that mean?
The article was archived on the wayback machine. It did exist.
h ttps://web.archive.org/web/20240818102435/https://us.battle.net/support/en/article/000363630
Checking all the links regarding our missing guild bank items and no new updates from this week. I still havenāt received anything in the mail. I understand from other posts that Blizzard wonāt accept itemized lists/ screenshots, but what about TSM inventory lists?
So frustrating. Right after the update that caused the issue, I contacted Support and received their BS generic reply but nothing of note except to check forums for updates. The original posts are now locked. Is anyone else still struggling to hear anything back?
Iām in the same boat looking for updates, nothing back yet out of 575 items missing. I just got back my second ticket from a GM and it looks somewhat hopeful. I was told that they āknow some players didnāt receive their items back yet, it just a matter of timeā, that they have a huge number of cases, and āyou will receive your items soon once we get it doneā.
There was some broken English or un-proofread sentences in the response, and that + my shaken faith in blizzard has me still somewhat skepticalā¦but technically theres been reassurance that its just a matter of time waiting for restoration, something im totally fine with. Iād be curious if anyone else has gotten some similar official correspondence. Hope that helps! <3