It’s not his job to do that. If you want to provide feedback you need to post in TBCC General Discussion.
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Hey dude… this is a first for Blizzard in terms of purging unused characters from the cloning service. These Bliz vets understand how upset their customers get when the service is not available.
Tossing hundreds of posts at it doesn’t really accomplish anything but hey, you guys/gals do you and flame away!
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Where’s the customer service forum at?
Besides, boots are tasty!
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You’re explaining a terrible system and the underlying issue here like it’s an excuse or something?
You know what would be nice? If you communicated this to us BEFORE hour seven of a “scheduled” maintenance that happened with no prior warning, which you claimed would take 1 hour, then 2, then 4, then 5, then 6, now 7…
and it’s only NOW at this point you a-holes have the thought… “oh maybe we should actually communicate to the people who are paying us money for this service we’re not providing…”
That would be real nice… if you jsut communicated and stopped stringing us along and leaving us in teh dark.
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I prefer something that is more aired out though. I don’t like the sweat taste
Ehh, not that much. Plus, polish is toxic.
And ding dong we have a winner! a billion dollar company cant seperate one server with maybe 500 people to a tbc server with 50k+= 8 hour random maintence. I mean DAMN.
The blue post literally ststes this is due to character cloning problems. You know, peoples characters probably disappeared. That is the only reason for such a long downtike without explanation.
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Nope, but hey, that’s how it’s working and why TBC is down as well.
The more you know. 
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He didn’t have that information at that time. That’s why it wasn’t provided. You can go through the Blue posts in this thread. His prior posts indicated he didn’t have that information initially.
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Actually, you’re close. I am a Lead Senior Software Developer. Have been since the 90s.
Most companies that respect their clients find the lowest usage slot per timezone and release then. For example, let’s say for CST that would be Weds morning 1AM-3AM.
They have never done that. And it is annoying as hell. Several times a month they screw me when I have 2-3 hours to play. But as already stated many times in this thread…We all know about it. But this 8+ hours leads me to believe there are at least several incompetent morons at the helm.
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That literally tells you to post on the forums, or make a in game ticket ( which we cannot do because the servers are down ). This is obtuse.
Those in the industry know what kind of disdain for customers this type of service shows.
We definitely get this is not an ideal situation, and hopefully no one suggested nothing of the sort in earlier communication.
Conversely though, some of the earlier communication did unfortunately cross a thin line into inappropriate. We get venting can help though, just keep it civil. There’s still rules and a code of conduct.
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There isn’t one. To offer your suggestions and feedback, you can post CONSTRUCTIVELY on your General Discussion forum or by using the in-game suggestion/feedback tool.
Just because they don’t respond does not mean that the forums are not being read by the staff to garner data. Just this particular forum is not a place they come to for it.
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Agreed. This would have helped the community to determine if they should just brush their teeth or do a full personal hygiene routine (cut their nails, shower) or maybe go outside and mow their yard.
All of the long-term chores that have been piling up could have been tackled (instead of trying to log in every 30 seconds) if the community knew the service would be down this long.
What a spoiled opportunity for chores.
Why would they waste extra servers (that are still hard to get, btw, just ask Square Enix) on a population of 500+, by your reckoning?
Like, where’s the monetary return on that?
that was a fast delete lmao