City of Light Quest - "No Customer Support Solution"

[Turikdruid-grobbulus]

@Sniperorc-azgalor

This highlighted portion has always been critical, from Day 1 of the original Buring Crusade, and literally millions of players have successfully completed the quest for more than a decade. Without GM intervention.

And, if you had asked in the forums rather than insisting a GM help you play, any number of players would have been able to tell you that, since we aren’t bound by the “no game hints” policy.

Did you read the support article? The one that offers game hints including standing near the finishing point? Like many forum posts already recommend?

• City of Light quest bugged?
• City of Light Bugged

Blizzard recognizes there are issues with the quest, thus the support article. That issue could be a bug in the completion, it could be unclear instructions, but either way - there are issues.

The article is a poor substitute for customer service and neither dissuades contacts nor resolves the issue for customers. I’m pointing that out to the team who influences those articles.

@Sniperorc-azgalor

Ineffectually, unfortunately. Feedback about CS policy needs to be delivered in a non-Support forum. The folks responsible for the policy choices don’t accept feedback or suggestions from these, and the blue-posting employees (Support Forum Agents) are not empowered to forward suggestions from these Support forums.

This made me chuckle, and I won’t say why.

Thanks for your help!