So the support article for the City of Light bug (https://us.battle.net/support/en/article/289581) says that "We currently do not have a Customer Support resolution which can be provided. "
However, without this quest being completed, I can’t continue the main thread of quests for The Burning Crusade. None of the attunement quests, half of Shadowmoon Valley/Netherstorm, no shoulder enchants, etc. This is a critical flaw in the ability to play my character.
What am I supposed to do? I’ve done everything the article suggests, followed the servant, did it with addons disabled, etc. etc. I’m not in a raid group, I haven’t changed layers mid quest…
Do I just delete this character and reroll? Will I get a refund on a boost? How does this work when a character is permanently bugged and CS policy is “we won’t assist.”
Or can you just hijack my character and flag the quest complete.