If you want some actual insight into things instead of some bizarre opinions, look through Vrakthris’ posts on the CS forum:
Some small insight into the banning process and appeals:
The suspension applies to the WoW license itself, so that will impact both Classic as well as BFA.
So this is a complicated answer but I’ll try to answer as best as I can.
Overall, our Hacks team does what they can to check, re-check and triple-check that the actions they apply are correct prior to those actions going out. We’d love if that was 100% all the time, as we don’t want to negatively impact legitimate players, but mistakes do happen.
Now, that could be a one off, meaning that an i…
Explanation as to why GM’s don’t appear in game anymore:
I’m sorry, Lowlifescum, I think you may still be misunderstanding.
It isn’t about the amount of staff available in this case, it isn’t about a self help option availability. WoW Classic had specific policies set up for it based on the experience that was created for it when it was launched. There were some self help options that our Devs and Support department wanted to be available, like the Item Restoration Page and the Character Undelete option.
For dungeons and raids, the Bind on Pick up …
They don’t outsource their support like many falsely claim:
I’m afraid not, Phazarx. Due to an increase in player contact and the fact that we’re all working from home with the Covid-19 situation, live chat and the callback option are not currently available.
It is also important to understand that as a result of the increase in folks spending time online, returning to the game, or picking it up for the first time, contacts are much higher and therefore response times are too. Our staff is working to get to everyone as quickly as possible, so that all…
There was also a post explaining how much larger, faster and how many more people their CS team helps now compared to Vanilla as well. Their CS team is BETTER than it was during Vanilla.