The suspension applies to the WoW license itself, so that will impact both Classic as well as BFA.
So this is a complicated answer but I’ll try to answer as best as I can.
Overall, our Hacks team does what they can to check, re-check and triple-check that the actions they apply are correct prior to those actions going out. We’d love if that was 100% all the time, as we don’t want to negatively impact legitimate players, but mistakes do happen.
Now, that could be a one off, meaning that an individual account’s activities looked suspicious and to our teams and detection systems the person looked like a bot, was selling gold, or otherwise exploiting. Or, in some situations, where the “footprint” we detect from a particular botting program may also show up from something else, giving a false positive. Those tend to be extremely rare.
In both cases during an appeal we look at the information we have available to see if we can verify the original finding. We also look to see if the account was compromised at the time of the violation. If we verify the action and no compromise is found we are usually forced to uphold the original finding.
Now, with that said. Our teams also collects a lot of data, we know how many appeals we get per action, how many were found to be errors, etc… and when the information starts to take on a different picture, that sometimes allows our teams to verify an error where we may be able to overturn some possible false positives or even outright mistakes. That can happen after a person has exhausted their appeals but most of the time that doesn’t matter because we’ll go back over those impacted using the new data to find where the false positives were and overturn those, without the need to submit a new appeal.
I don’t actually recall with any certainty, Teranin. I believe it was both, but I don’t remember and I don’t believe I’d be able to provide any details.