I’m sorry, Lowlifescum, I think you may still be misunderstanding.
It isn’t about the amount of staff available in this case, it isn’t about a self help option availability. WoW Classic had specific policies set up for it based on the experience that was created for it when it was launched. There were some self help options that our Devs and Support department wanted to be available, like the Item Restoration Page and the Character Undelete option.
For dungeons and raids, the Bind on Pick up timer is available in Raids, but not in Dungeons. Any item that is looted/master looted in a dungeon will not be transferred. The same is for Quest Rewards, where it was decided for WoW Classic that the reward selection will not be swapped regardless of mistake or change of mind.
Which was primarily due to tool limitations which required Game Masters to be directly logged into the game for some contact. That is no longer necessary and we found that by limiting unnecessary contact, which wasn’t needed in 99% of the situations dealt with, that we could resolve the issue and help a lot more folks.
Not a moderator, and your fellow players disagreeing with you doesn’t make them trolls.
I believe at this point we have covered all the points that need to be covered and any further discussion should take place in the appropriate forum as a suggestion to change policy and WoW Classic support.