Yup, I once had a minor loot issue that in the past they would go above and beyond and fix instantly. I opened a few more tickets asking why they are no longer willing to help fix these kinds of issues without an actual response to the question before they threatened to ban my account…
Oh, no doubt. Probably the same type who thinks we should consider ourselves lucky that blizzard only charges us $20 for in-game transmogs that normally would be a part of the game.
Multiple people are telling you they’ve experienced GM’s responding with things that literally have nothing to do with what’s being submitted…so what’s the explanation? They hire untrained employees paying them minimum wage?
An employee literally copy and pasting an “template” as they claim is still an automated response, It’s just a human pasting it instead of a robit.
Nope, this guy’s trying to tell multiple people who are sharing their experience that they’re just lying because Blizzard said so. Imagine thinking Blizzard has never lied. Like I don’t know, the time they said they weren’t going to add future transmog after the helmets in 2013 during Wrath…?
Mine was a missing item issue. They kept replying back that “the ban will not be lifted” , closing the ticket and marking “resolved”. I kept reopening 3 more times trying to tell them “I was never banned…” until I finally got a supervisor who apologized for the replies and helped me.
Nope, like I said they literally threatened to ban me because I wanted to know why they stopped helping players like they used to with such a basic issue.
Mine was I master looted an item to a warlock as lock class lead, the next day I was informed I had a shadow priest I was supposed to look over for loot rulings as well and they were upset that I got a loot (that would have gone to me regardless) but I decided I really would rather people not complain and just let the person have the loot.
Took a week to finally get the response of threatening to ban me if I opened anymore tickets on the issue…needless to say it also made me quit playing classic. But I’ve had just as bad of experience with retail tickets as well.
I don’t even remember what automated response I got, but I just remember reading this long paragraph and thinking “What the hell…? This literally has nothing to do with what I sent the ticket in for” and I said that in my second response. “I really don’t appreciate having automated tickets given to me that aren’t even correlating to my issue, could someone please look at this?”
Yeah, back in the day I forgot my heirloom items on another alt before you could mail them anywhere, or create new ones
I moved my character back to my main realm. They were all fully enchanted with BiS enchants (which weren’t cheap) so I opened a ticket and asked if they could transfer them back.
They said sure, but not with the enchants. I had to open I think 10 tickets before they sent them in the mail with the items to re-enchant them…
I’ve been straight up commended by Blizzard for my efforts in attempting to dispel common false narratives and misinformation being propagated by less than honest people on these forums.
TL;DR: They didn’t want groups of friends needing on loot in dungeons and then opening tickets to have that loot traded to their buddy that wanted it. If you mess up loot in raid and it takes you more than two hours to realize it, that’s on you.
The only way to fix the Blizzard office in France, is to somehow involve them in the Chinese market.
Activision-Blizzard have shown they’re quite good at bowing to the Chinese.
Literally had nothing to do with dungeon loot, it was a master loot error in a raid.
If you actually read the post, it was a late night raiding guild, the error wasn’t brought up until the next day. I’ve played this game since it came out, in the past I was shocked at how good they’d handle customer support, one ticket and almost every time my problem would be solved. Loot issues like this were literally non-issue for them to fix…
Now I’m shocked and appalled at “templated” responses that are more or less auto responses.
“The ticket system is one of the best things Blizzard ever did” - People in the CS forum who worship Blizzard
While he’s super duper excited to dispel that the responses are not fully automated, meaning a computer generates an instant response, the responses are well known to be copy/pasted. And when so many have complained about responses that have nothing to do with their ticket, it starts to make people skeptical and justifiably so.
They’re probably romanticizing how it used to be. Like I said, back in the day their ticket system honestly shocked me with how great it was. They fixed things that I literally thought “they’re not going to be able to help, but maybe they can, let’s see”
Right? Imagine so many people complaining about auto responses they literally have to actually respond to the claim…which is seemingly a lie or they’re “auto-templating” responses.
Use whatever wording you want, it doesn’t negate the fact that people are being forced to open 2-4 tickets before they get an ACTUAL valid response sometimes…
Like I don’t know, the time they said they weren’t going to add future transmog after the helmets in 2013 during Wrath…?