I’ve touched on this interview in a few other threads already, but I have something more to add on the matter: Shadowlands was pushed for a long while as the ‘character customization’ expansion. In response, A LOT of us created threads for each race.
There are at least thirty to forty others out there that I haven’t included, seriously. When Blizzard reversed gears a couple of months later, the blowback was huge, showing up in several online gaming articles, and in a fairly large thread of it’s own:
Players have been calling for aid for a long while, and though Blizzard’s Art team is out there just KILLING it, some races, and several classes, need some deep customization and heritage options.
Speaking of an ignored population: Roleplayers. When announcements were made regarding Shadowlands’ open world, there were plenty of threads out there that advocated for the part of WoW that WoW has been missing for far too long.
With Dragonflight coming soon, the game would benefit GREATLY if it were to embrace, and innovate on, its roots.
You want to show you’re listening Blizzard? You want to show you care? Customization and RP. Show us what you’ve got (reference intended).