Except it has not. I know the assertion is that all the suspensions we get are somehow automated. No, they are not. Squelches are pending GM review. They do use an auto responder when ticket times are high based on key words. It sometimes sucks, but re-opening can usually get a better answer if it is something a GM can help with.
The actual penalties are based off the chat logs attached to the reports and are applied by a GM. Duration is based on the number of past confirmed penalties on the account.
I feel like we get these almost daily. Last night someone wrote a huge post about the automated mass report system and how unfair it was. Blue chimes in and pointes out that no, the reports were accurate and the person had inappropriate content in their RP profile. That it had nothing to do with “mass reports”.
The Blue also explained more about the system that used to include text quotes in the penalty email and discuses how it is broken right now. It would be better if folks got those text quotes along with the penalty! It would help prevent some of the false stories that go around.
Oh, and if someone tells their followers to report them, it will get them auto squelched. That has been in game for gold spammers for well over a decade. But the Suspension? That was applied by a GM for abusing the reporting system.