Auto ban needs to stop!

[Vaeana-area-52 (Vaeana)]

@Alarusi-senjin

And you know this how?

Because people on the internet are always 100% truthful and never lie.

[Vaeana-area-52 (Vaeana)]

@Thallia-sentinels

If people would just stop saying dumb stuff, this wouldn’t be an issue

That is the dream.

[Ahnohla-hyjal]

@Idun-wyrmrest-accord

Would cut down on these “I din do nuthin’!” posts drastically.

And would increase my entertainment from those still posted.

[Aodhnait-draenor]

And if it’s happening “left and right,” someone’s hanging with the wrong kinda crowd.

[Estalayia-borean-tundra]

@Vixenviola-tichondrius

So since the release of the 9.2.5 ban agreement Blizzard has completely turned their ban system over to bots.

For a second there, I thought you meant “bots” like “player bots”. Didn’t realize you were talking about the Squelch that has been around since Cata and BEFORE this 9.2.5 Social Contract which is NOT a ban, BTW.

@Vixenviola-tichondrius

Auto bans

Squelch which isn’t a ban.

@Vixenviola-tichondrius

are happening left and right for reasons unknown to the players

There’s always a reason. There’s always an e-mail attached that lets you know.

@Vixenviola-tichondrius

When delved into the reasons are rarely something that warrants a ban

First of all, it’s not a ban, it’s a Squelch. Second of all, as much as I would like to use profanity and think I shouldn’t be actioned for it, doesn’t mean the punishment was “unwarranted”.

@Vixenviola-tichondrius

usually a misunderstanding

Doesn’t matter. If you’re not allowed to use profanity, then we cannot use profanity.

@Vixenviola-tichondrius

However this Auto Ban policy needs to stop!

No such thing as an “auto ban”. The Squelch has been here since Cata and BEFORE this Social Contract was implemented in 9.2.5.

@Vixenviola-tichondrius

When it takes a player a week to hear back from a GM on a ban ticket and by then the ban is over

First of all, it’s not a ban, if it’s only temporary. Second of all, the Squelch only lasts for 24hrs, and you can still play this game but with limitations. To refrain you from continuing to abuse the chat systems with verbal abuse.

@Vixenviola-tichondrius

In the past 2 weeks members of my guild have gotten banned for actions that were NOT bannable offenses.

I’m going to conclude that they were Squelched followed by manually Suspended, upon a ticket review but not banned. If they were banned, they wouldn’t be able to return and play the game, at all.

Again, what you consider to “not be actionable offense” is not the same as what Blizzard finds to be an actionable offense.

@Vixenviola-tichondrius

Blizzard needs to have a checks and balances system that any action the bots deem warrants a ban must first go through a GM.

No Ban nor Suspension is automated. Only the Squelch.

@Vixenviola-tichondrius

The WoW community as a whole needs to stand up

They should’ve never given up on fighting against the Squelch that has been in the game since Cata, in the first place.

@Vixenviola-tichondrius

more auto bans

No such thing.

[Vixenviola-tichondrius]

See this shows how little you know of what is actually going on now. It’s not just a simple 24hr squelch. It is a few day to week temp ban. Which does not allow the player on the game. Or to use the Forums etc. They can’t even properly defend themselves. I agree with many here that chat squelches are usually warranted. But a simple turn off your chat functions until a GM can review the case and determine if further action is required would be much more helpful. As opposed to players game getting shut off until either the temp ban is up or an appeal actually reaches a GM.

However GMs are so backlogged they aren’t seeing these cases until the damage is done to the player. GMs have admitted to the fact the ban was incorrect and unwarranted. Please check other forums where such postings are actually allowed! I’m just here defending people who I know are innocent.

Guilty until proven innocent is not how this system was designed to function.

[Thallia-sentinels (Thallia)]

@Vixenviola-tichondrius

It’s not just a simple 24hr squelch. It is a few day to week temp ban. Which does not allow the player on the game.

Then that tells me this isn’t the first time these people have been sanctioned. You don’t get to that point until you’ve racked up a boatload of sanctions. It’s always been a scaling system.

Did you post this in the CS forum to get the blue’s response on these issues brought up? Because this last post you just made seems like something they could explain and clear up for you on how it works and what’s going on.

I wouldn’t move this thread nor use your first post. Too much in there about “doing nothing wrong.” Whereas this last post you just made gets into your actual concerns and that’s something you can post there to possibly get a better answer.

[Nora-misha]

Innocent players…right

[Arandi-moon-guard (Arandi)]

@Vixenviola-tichondrius

If you look into the recent events since 9.2.5 the majority of bans have not been accurate.

What “recent events” exactly? A few people complaining on the forums?

…citation needed.

[Aresia-altar-of-storms]

@Vixenviola-tichondrius

Auto bans are happening left and right for reasons unknown to the players. When delved into the reasons are rarely something that warrants a ban, and usually a misunderstanding.

We know this how exactly? People report it? I do not believe much of what I read on the internet. Anyone can post anything and claim it to be fact. Based on what I have observed over the years it would not at all surprise me to learn some players have been punished for their language. Any time someone gets caught it seems it is never their fault. The social contract reminder is working and I am glad to see Blizzard taking steps to make WoW just a slight bit friendlier.

[Mirasol-mannoroth (Mirasol)]

@Vixenviola-tichondrius

It’s not just a simple 24hr squelch. It is a few day to week temp ban. Which does not allow the player on the game.

That means a GM agreed with the reports and issued a Suspension. Suspensions are not the first penalty applied, in most cases. They are applied for repeat offenders or people who did something pretty serious.

@Vixenviola-tichondrius

Or to use the Forums etc.

Unless the game license was removed, people can still post.

@Vixenviola-tichondrius

They can’t even properly defend themselves.

The forums are not the place to do that. NOTHING someone says here is going to get the penalty removed. Further, discussing individual account actions is a violation of the forum Code of Conduct - that will get a forum suspension.

The ONLY way to “argue” is to appeal and have a GM double check the logs attached to the report.

Also keep in mind, when it comes to the “spam” category. There is no set limit on how often you can post something. If many other paying customers feel it is unwanted spam because it is being posted too often, and report it, the GM will often side with the server population.

It means whoever is posting needs to reduce the frequency of the posting - it could be guild recruiting, trades, permitted boosts, whatever.

[Estalayia-borean-tundra]

@Vixenviola-tichondrius

See this shows how little you know of what is actually going on now

Negative. I’m not the one conflating systems.

@Vixenviola-tichondrius

It’s not just a simple 24hr squelch.

A Squelch gets automatically applied to a person with enough unique chat reports. A GM still reviews said reports and determines a harsher punishment, if necessary.

@Vixenviola-tichondrius

It is a few day to week temp ban

Please use the correct punishment words to stop the spread of misinformation. There’s no such thing as a “temporary ban”. There are Squelches, Silences, Suspensions and Bans. From the way you are wording this, it sounds like a Suspension was handed out which is something I did mention:

@Estalayia-borean-tundra

I’m going to conclude that they were Squelched followed by manually Suspended, upon a ticket review but not banned. If they were banned, they wouldn’t be able to return and play the game, at all.

Again, what you consider to “not be actionable offense” is not the same as what Blizzard finds to be an actionable offense.

@Vixenviola-tichondrius

Which does not allow the player on the game.

Which means they were either Suspended or Banned.

@Vixenviola-tichondrius

Or to use the Forums

They can send in tickets which is where appeals belong, anyway.

@Vixenviola-tichondrius

They can’t even properly defend themselves

That’s what the ticket system is for.

@Vixenviola-tichondrius

I agree with many here that chat squelches are usually warranted.

And, I’ve been Suspended for swearing. Do I agree that I deserve to be Suspended? No, but that doesn’t mean I still didn’t break the rules. Sometimes, harsher punishments are warranted. I’ve learned not to swear, in the game.

@Vixenviola-tichondrius

But a simple turn off your chat functions until a GM can review the case and determine if further action is required would be much more helpful.

That’s what the Squelch is.

@Vixenviola-tichondrius

As opposed to players game getting shut off until either the temp ban is up or an appeal actually reaches a GM

Nobody was banned. They’ve been Suspended. It’s happened, to me, for swearing. This is back in Wrath, and it was manually reviewed. I didn’t get this privileged Squelch/Silence punishment, that has been around since Cata. I got Suspended, for it. I couldn’t play, at all and had to wait 3 days. Sure, it wasn’t a week, but it was my first offense.

@Vixenviola-tichondrius

However GMs are so backlogged they aren’t seeing these cases until the damage is done to the player.

With the Squelch, yes. With Silences, Suspensions and Bans, no.

@Vixenviola-tichondrius

GMs have admitted to the fact the ban was incorrect and unwarranted.

Probably due to micro-managing. It happens.

@Vixenviola-tichondrius

Please check other forums where such postings are actually allowed!

I have and many of them get their story blasted where the OPs are usually in the wrong. There are outliers but most of them legit broke the rules.

@Vixenviola-tichondrius

I’m just here defending people who I know are innocent.

According to you. I think I’m “innocent” for only swearing and didn’t deserve to be Suspended, but that’s just me.

@Vixenviola-tichondrius

Guilty until proven innocent is not how this system was designed to function

The Squelch has its problems, but there’s no auto Silence, Suspensions nor Bans.

[Behonkus-suramar]

Honestly, this sounds like pure speculation based on you, your friends, and/or your guildmates. They say/do something stupid, get banned and then they are like “BUT I DIDN’T DO ANYTHING!”

I’ve been playing this game since 2004 and I’ve never known a single person who was banned or otherwise suspended.

[Estalayia-borean-tundra]

@Behonkus-suramar

I’ve been playing this game since 2004 and I’ve never known a single person who was banned or otherwise suspended.

I’ve been Suspended for swearing. Like you said:

@Behonkus-suramar

They say/do something stupid, get banned and then they are like “BUT I DIDN’T DO ANYTHING!”

Friends and Guildies may not see me swearing as a huge infraction and know me as a “good person”. But, play stupid games, win stupid prizes.

[Behonkus-suramar]

I know people DO get banned. I just don’t personally know anyone who has been banned.

[Estalayia-borean-tundra]

@Behonkus-suramar

I know people DO get banned. I just don’t personally know anyone who has been banned

True, if we’re talking straight up BANS. I’ve (obviously) never been banned. IDK anyone who has, either. Suspended and Silenced/Squelched maybe but not banned.

[Thequixote-staghelm (Thequixote)]

@Vixenviola-tichondrius

I agree that the toxic behavior on this game has gotten extreme

It’s much more polite than it was in 2004.

The better things get, the worse they seem.

Moynihan’s Law: The Better Things Get, The Worse They Seem

[Karckus-turalyon]

I think Blizzard should hire and pay real human beings to moderate the game instead of relying on automated systems.

I also think people should stop giving in to their dumb knee jerk reaction to defend crappy automated systems because of a minor error in the criticism of said crappy automated system because this is a job that real people could, and should, be getting paid to do.

[Stõckwell-emerald-dream]

@Vixenviola-tichondrius

Auto bans are happening left and right for reasons unknown to the players. When delved into the reasons are rarely something that warrants a ban, and usually a misunderstanding.

Citation needed.

[Auhgag-wyrmrest-accord]

As been stated multiple times in this thread alone, there is no automated system. Everything is reviewed by a human. The squelch system that is automated is reviewed by a human to be upheld or dropped. This isn’t difficult.