I load the game using the .exe file, as I have 8 active accounts on my Battlenet. Today, when I do that, it asks for the Authenicator Code, which I entered and it just disconnects me.
14 Likes
Same here, maybe related to the maintenance they got going on.
What is interesting is you can still log in through battle net.
2 Likes
Same issue here. Can login to Battlenet just fine, but get disconnected when trying to log in to the game after being prompted to enter my authenticator code.
3 Likes
same 
can’t actually get into the game
3 Likes
I am experiencing the same issue.
2 Likes
Maintenance is now done, and this is still broke.
Anyone found a fix?
2 Likes
I’m able to connect through the Battle.net client, but opening wow.exe directly and trying to log in does this to me.
I don’t like to run two instances of Battle.net but I have two accounts (on two separate Battle.net accounts) so I launch one through the launcher, and one as a standalone program.
1 Like
same problem everyone else has, hoping they will get this resolved or respond to it. Is this capability something they removed? If so say something so we know.
As a note for troubleshooting purposes: Opening a second instance of Battle.net to log in to my second account still wanted me to enter an authenticator code, but it didn’t push a request to my phone. I did a manual code and it worked, as opposed to going through the same process with just the standalone program and having it immediately disconnect me.
Still, annoying. Running two Battle.net clients is pretty systems intensive, and while my computer is pretty new, it does like to overheat at times.
I’m also getting a “Something went wrong” error for the actual content in Battle.net on both clients, so I’m inclined to say this is all something went awry as opposed to an intended change.
1 Like
Disabling authenticator “fixes” this, doubt thats what blizzard wants tho.
Was bored and had to try, hoping someone will see this and respond.
Unless blizzards new stance is for people to disable authenticator, but would be good to know if thats what they want us to do.
Hey everyone,
We’ve gotten a lot of reports of this and have the developers looking into it. The info I see mentions this only happens if the Battle.net application is bypassed and the account has an authenticator attached. The workaround is to launch via the Battle.net application, using a manual code to log in, or remove the authenticator. Removing security may not be desired or advised to do, but I had to call out everything we’ve seen working.
I don’t have an ETA on when a fix will be applied but wanted to let know we have eyes on this. I’ll try to update this thread if I find out anything else.
Thanks for everyone’s patience and understanding while this is sorted out.
15 Likes
Thank you, most people who use multiple accounts tend to launch from outside battle.net application is it allows them have unique set ups. ie: Launch this account on this monitor etc.
Appreciate the acknowledgement.
5 Likes
Same problem here
1 Like
I can’t log in even if I start wow from the launcher.
3 Likes
My problem appears to be identical. I have three subscriptions to WOW associated with two battlenet accounts. When I try to login to characters associated with a battlenet account that I am logged into, there is no issue and I login normally. If I try to switch to a character from the other the other battlenet account, the login requires a new authentication even though the machine is trusted. Even after I provide the authenticator code, I am unable to login and am shown the error text "You have been disconnected. (WOW51900314) If I log out of battlenet, and log into battlenet account associated with the other account, I am able to log into that account normally.
tl;dr if I’m not logged into the battlenet that is linked to my wow account, I cannot access that account even if I provide all the credentials normally required including a valid authenticator code for that battlenet account.
Yeah, I never log into the launcher, and I guess for that reason the game won’t load even if I run it from there. Just asks for an authenticator code and dc’s me after I put it.
1 Like
Also getting this same issue
same here, prompting me for authen then disconnect
Exact same issue here. Works on battle.net, removed and re added as well with the same result. Forced to remove since I don’t use the launcher in my everyday.
Yep always the case here too with my 5, launch with the .exe. Kind of annoying to have to resize window placement every time now, hopefully fix is on the way.
On a bright note, turns out my hardware authenticator is still alive and kicking XD