I am reaching out in frustration after following and waiting through an appeal ticket which came with a lack luster response.
I took the time to write a full descriptive email, explaining that a ban I received on my account was not possible just since I have recorded video of every time my account has been logged into WoW in the last 3 months. What did I receive? A copy paste response telling me to basically get rekt.
I and we need real answers, I am not going to stand for a ban knowing full well I have never let ANYONE access my account other than me. This ban wave has affected many an innocent player just before a MAJOR patch.
We need answers and we need real responses. I have never experienced such dismissive CS response in my life and certainly not in 17+ years of WoW. I am an officer, a content creator, and a LONG time customer and I deserve some real answers. I know for a fact no one other than me has been on my account so PLEASE help me resolve this.
Please help us recover our accounts so we can continue to enjoy the game we always have.
A player on this account used a different game account to take part in exploitative play. As a result, we have suspended this account, and your game license is not available for play during this time.
For your reference, our team has double checked your account and this penalty has already been upheld. Any further requests on this topic will not be reviewed.
If someone has the bad behaviors but he hasnât received the penalty, then it means the penalty is on his way. We donât allow the players to break the rule!
The more of you who really DID do nothing, and appeal with all the details you can think of, the more likely that Blizzard will figure out there is a lot of âfalse flaggingâ (if that is the case.)
So that is all you can do.
I have trouble believing that this number of players all shared accounts, or had a third-party service they paid to do the Mage Tower for them. If it was just a COUPLE of people claiming innocence, then Iâd be more likely to believe they were fibbing.
I would appeal with:
Whether or not your IP is static, or somewhat static but could possibly change.
Whether or not it is possible that someone else on your same ânodeâ, or in the same apartment building, could possibly use the same ISP (which might not always be a âstatic IPâ) and might also play Wow.
Whether or not a spouse/SO/Friend/whatever ever comes to your place, or you ever go to theirs, and plays Wow there.
Whether or not you play over a VPN, with it being possible that some other times a different Wow player might also be playing over the same VPN (since it is random, as to what IP address you get.)
Etc.
You could also honestly detail what you think may have caused it here. The more info CS blues get, the higher the chance they eventually figure out if there is lots of âfalse flagging.â Just saying, âIâm totally innocent and there is no way they could have detected this!â, is probably not going to help.
Like they are going to tell someone who streams every session of WoW , meaning they have recorded proof of them using their account every time its logged in that SOMEHOW thatâs not them playing. Makes zero sense.
It is a real response. The fact you got a templated response, means someone looked at your appeal.
You donât get to argue your case with appeals, all an appeal does is a new set of eyes go over the logs and data and make sure the action was applied properly.
Appeal it⌠or roll over. Again, nothing can be done over the forums.
To touch on this - Blizzard only uses their own data. Screenshots, videos - all of this is external data that can be manipulated. Iâm not saying that you did in your case, but that itâs not anything they will consider.
As for your appeal and everyone else? Itâs not something for players to plead their cases. Itâs for a wholly new set of eyes to look over everything. But! The good thing is you can appeal until they tell you no more appeals will be heard.
I will also add that not even Blizzard is perfect and they say as much. Unfortunately, there may be times when a new algorithm sweeps through that false positives come back. Blizzard has absolutely in the past had this happen, and they did rectify it. I would say have patience. The system works, even if it takes time. Once itâs cleared up, if it is indeed a false positive? Then you can request your time lost back.
Does it suck that itâs right before a new patch? Absolutely. But those who did in fact cheat or break the rules? Itâs a stinging lesson theyâll remember that these things do get noticed and sanctions will indeed follow. In a perfect world, there wouldnât be innocents caught in the mix, and while it sucks it happens at all - the number of true false positives in relation to those actually guilty is a small percentage.
As a reminder, the Customer Support forum is not an alternative contact point for In-Game, Technical or Account Support. To request assistance, please contact our customer support staff directly through our Support Site .
Customer Support is not Customer Service. This is indeed a forum for players to help other players. And any player with a subscription and an account in good standing can post on any forum they choose. In fact, there are absolutely no GMs, Devs, QA, Hacks or any other staff member that comes to this forum outside of our SFAs. And our SFAs are here more as a help desk deal. They pop in when and where they can to offer information and insight and to keep us hoodlums in line.
They have nothing to do with the ticketing process.
Poor choice to be trolling on the most heavily moderated forum there is. Non-constructive posts donât last long and neither do their posters if they keep at it.
No, they really cannot and should not. That falls under that whole rule of not discussing sanctions or sit here spitballing the hows whys and whats when it serves no purpose. The staff that does the investigations and all of that do not come here. Itâs all conjecture when we donât have Blizzardâs logs so we donât know what or even when theyâre looking at.
Just a forewarning; when they get to the point of saying âno more appeals will be handle about thisâ and you keep putting in tickets about it, youâre going to get action for GM harassment.
not a big fan of this ban wave since it looks like a lot of people with VPNs or simply âsuspiciousâ behavior are getting banned over conjecture and theories rather than solid evidence of a ToS violation. but what can you do, Iâve seen this before. even with almost irrefutable proof that itâs just a VPN or ISP making it seem like an account share these donât get overturned a lot of the times from what Iâve seen in the past.
I donât like it, the idea of innocent players being caught in the crossfire is yucky to me. But what can you do, blizzard will do what they want to do
This is where I am at. The only thing I think off is went on vacation in Florida a couple of weeks ago and logged in from my laptop there. (I live in NYS for reference). But obviously that was me using my account on my computer so thats not a legit account issue.
I guess it is what it is. If blizzard refuses to acknowledge they are wrong what can I really do.
Itâs just sad they let these things have false positives and refuse to correct those errors.
