I mean, they’ve had a week to at least give him an update, maybe let him know a couple of ideas they are considering. Something. But the usual “Blizzard radio silence” tends to not go over to well, and they know this. And are still using it.
No. There is absolutely no reason to throw out ideas they are considering just to placate an impatient customer. You know what that does? It angers customers when they choose a different path than what the customer wanted.
There are many aspects to this that make it complicated. It’s not an instant decision.
It doesn’t go over well, because people are impatient jerks. They want everything their way and now.
When companies start making kneejerk reactions without having all the facts and considering all the angles, things get worse.
6 Likes
You mean to tell me that the billion dollar company that made these sales back in September failed to have ANY plan in place should things go wrong, and the customer should wait even longer now that it has. And that he’s the jerk in this situation.
And Kneejerk reactions? You mean like banning a hearthstone player and then having radio silence for a week on it.
Yes.
Think about it. It’s not like that can make 1000’s more of these blades as replacements…
What they can do is come up with a better cover/display case for those affected. but this will take time.
It’s not unreasonable. It’s not just one or two that have been damaged, it seems quite a lot. That, sadly, is unforeseeable.
2 Likes
If you paid by credit card, you can issue a chargeback from the credit card company for an item not received but paid for.
In the finance world, these are like black marks on a permanent record. Most firms have departments to handle these issues, unlike the general chatter on the forums.
Your mileage may vary, but most credit card firms will bend over backwards to keep you as a customer since they make revenue every time you spend (even interest free) and want to keep you around. It’s in their best interest to keep you around as long as possible.
This one time shipping, tracking, and delivery error? Not the same incentive.
Best of luck!
Do. Not. Do. This.
Anyone reading this, do not follow this advice. From a recent thread:
5 Likes
No one ever called any customer a jerk. I said that the “usual Blizzard radio silence” doesn’t go over well, because people can be impatient jerks. Most people on these threads are unhappy, but being patient for a resolution, so they are not in that category.
And let’s be honest, Blizzard doesn’t do “radio silence” like that. They communicate when there’s an issue affecting many people. They communicate more than any other video game company I’ve ever seen.
You mean a Hearthstone player that had been warned many times to not use Blizzard broadcasts as a pulpit for political statements? You mean the “radio silence” that accompanies discipline between a player and Blizzard?
Yeah, that’s exactly what I mean. Kneejerk reaction to ban and withhold prize money. The outcry was legendary, and they ended up walking most of it back. How about you let them work out the best course of action so there’s no further mistakes or changing of their minds?
1 Like
This is called credit card fraud, and in most countries, it is a serious crime.
They received the item. It was not in the promised condition, and the company will be offering a resolution soon. Not being patient to wait for the company’s decision is not a reason to open an investigation.
4 Likes
So getting an item in damaged condition and requesting a refund is a crime?
While fraud is a crime, this is not fraud. You’re owed money. You have as much agency as the firm does to take action.
1 Like
Then you understand the seriousness of this.
You have agency in the situation. You can sit and wait for an unknown resolution at an unknown time or have one company talk to another and let the paid professionals talk to each other.
I’m not saying to do this first, as any chargeback form requests your actions taken, but I also don’t accept broken products from an established company.
1 Like
In the way you’re suggesting, yes. The item arrived, albeit sure, not in the condition it should. But suggesting a chargeback under the pretense that the item never arrived? Without evidence that Blizzard isn’t willing to offer a resolution (which is what their current discussion is trying to determine)? Absolutely fraudulent practice.
Tracking numbers exist for a reason, and they’ll be used as evidence in the case that Blizzard builds against your claims.
7 Likes
It’s been well over a week since Blizzard said they’d have an update in 3-5 business days. The issue is not that complicated that it takes this long to make a decision.
and where did they say that?
3 Likes
You’re missing your blue text in order to be so sure about this.
Don’t forget that all of the proceeds, which AFAIK were taken up front, were given to charity.
Definitely isn’t simple.
4 Likes
In a live chat response to a customer requesting the refund. It was posted in one of these threads.
First of all… have the proceeds already been donated? It’s possible that they have been, since they’d probably want them logged as 2019 donations for tax purposes.
But so what? That’s Blizzard’s issue. Customers bought a product. The customer was not making a charitable contribution and being given a gift. They purchase a product that arrived damaged, seemingly due to negligence in the packaging.
Refunds will cost Blizz money. That’s unfortunate for them. But that doens’t make it complicated.
Then link it then.
3 Likes
You find it. Unless blizz deleted the thread.
Ah, I see. The onus is on you not me.
You was already told by Vrakthris to stop with the speculation and misinformation.
Like the old saying goes “Put up or Shut Up”.
5 Likes
They must have. The only one in recent memory is this one.
“We don’t have any information on when they plan to have that decided, though.”
4 Likes
Bickering back and forth is not conducive to a productive discussion, nor is it for what these Forums are designed.
9 Likes