Would be nice to not get template replies from GMs that don’t answer any questions or prove anything and just keep replying the same thing. Also wondering when the achievement “Argussy up” is going to get changed because apparently you can’t have it in character names, not that GMs will tell you why it’s wrong. Same for chat, no chat lines. Not being told what was wrong. Just spam template replies, with week+ waits every response.
Just keep waiting for a reply. They are on a skeleton crew and backlogged right now. Also. Did you really put in one to have a response to the achievement name?
I did wait, it’s been 3 weeks now. I had a name relating to that achievement, which proves that the name was not inappropriate because Blizzard thought the achievement name is appropriate to have (and hasn’t been changed) after being reported.
lol. I’m pretty sure I know what name you chose then and it’s not the same thing. This will go over well. Good like wasting more of their time! I’m out.
Yeah it is, actually, and I will continue to make tickets until GMs actually answer the questions I gave them and prove wrongdoing. Addressing customer concerns is never considered a ‘waste of time’, only those that give incredibly poor customer service (New era Blizzard) would think so.
Ticket wait times, in the first place for a company that makes billions, should not be 7-10+ days. They should also consider adding things into the email (Like an actual GM response telling you why something occurred) if they don’t want people to make tickets asking questions. Very simple.
I’m not sure what the goal of opening tickets are, but when you state
The problem here is gm staff do not play a part in development of the games, and it’s not just wow that is supported either, but all games under Blizzard.
If you find something that might be a bug, or have a game change suggestion, there is a way in game to send this directly to development, and not have to wait for a ticket.
I hate to say it, but ultimately putting in tickets for things gm staff can’t help with, ultimately raises the wait time for things they can.
Perhaps this thread might help understand.
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Gms can help with appeals, and can answer questions relating to them but thank you. The relation to the Achievement is that, if my name was ‘bad’ for having the same word in it as the achievement, then why isn’t the achievement removed. If you’re not allowed to have names that reference things in game, then explain why and tell players why that name isn’t allowed - and force name change the other SIXTY FIVE people that have it.
If you are putting in appeals, those are only for reviewing a violation. Then either the appeal is upheld or not. It is not a discussion, nor a QA session.
Using the armory is not always a reliable means to find name violations. Said armory results may not be up to date.
Ultimately violations are dependant on reports, GM staff simply do not have time to proactively locate them, with ticket wait times being so long. If you find names, other other behavior in game that might violate the rules, then by all means report it. Names can be reported in the forums also.
The armory data might not include names that are reported and pending review. Names that have been issued change requests, but the players have not logged into them yet. Names that had forced changes, but the player themselves though it would be cute to further violate the rules by using the same name, etc. GM staff are simply not going to be able to go over that data with you in a ticket response.
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Because Blizzard has to abide by ESRB/PEGI guidelines to maintain a specific rating. YOU have to abide by Blizzard’s EULA and code of conduct.
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Best thing is pick a different name and move on. If blizzard is telling you the name is in violation i doubt your appeal will change that.
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I have rarely opened tickets in the past. But I had an issue with remix so I opened a ticket. It took many days to get a response, and the responses were always completely unrelated to my request. And GM’s seem to be unable to do anything with item related issues. Have we reached the point where GM’s literally can’t do anything, and therefore there is no need for GM’s?
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Item issues are very specific and, historically speaking, GMs have always had to rely on their logs in order to assist with item-related requests.
What was your specific issue? That is what will make the difference in this situation.
GMs have always been limited by what the developer team allows them to do. They have rules and processes to follow. For example, I can’t put in a ticket and say I lost all my max level gear…that I never owned…and expect them to just take my word for it. They’d have to have logs to see what happened and whether or not the gear can be replaced.
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Gms can help but some things they are hands off. Most issues with items sure they can not do anything. They can not change items or move a item to someone else
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Check their posting history, namely in the CS forum.
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Not to mention that if its remix item restoration thats currently bugged.
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We can agree here. Wait times that long are terrible for the customer and for the company. Nobody likes it and it is not helpful in any way. There can be many reasons for it, legit reasons even, but that does not make the customer experience feel any better.
Same goes for telling people what they did wrong. There used to be a function to include at least some of the reported chat in the email, but that broke and has not been fixed yet. Everyone also recognizes that it is…sub optimal for everyone. It creates more tickets with people asking what they did instead of just learning and not doing it again.
Moving on to this part. Blizzard has DIFFERENT rules than the players do. Blizzard is bound by the ESRB ratings which rate the game as Teen. Player interactions (names and chat) are not rated because they are not something that is static an can be reviewed by a board. They have to follow the came company polices which are very family friendly.
Blood and Gore, Crude Humor, Mild Language, Suggestive Themes, Use of Alcohol, Violence
- Online Interactions Not Rated by the ESRB
The Blizzard reference is very clearly a reference to Argus and the phrase to “gussy up” meaning to dress up.
Argussy Up
Collect any class armor set from Antorus, the Burning Throne.
Definition of ‘gussy up’ If someone is gussied up, they are dressed in a fancy or very fashionable way. If something is gussied up, it is made more interesting or attractive. [mainly US, informal, old-fashioned]
The slang versions of “ussy” used by players do not have a specific defined intent like Blizzard’s version. They are usually refernces to sexual slang terms, and if the name can be interpreted that way, Blizzard will action it if reported.
Yes, there are different rules for players and Blizzard. Trying to conflate your character use with the very clearly defined Blizzard use, won’t help your argument.
Appeals are not a place to try to rules lawyer and debate. You get a yes or no answer about the decision. If they made a mistake and hit the wrong button, they can overturn it. If it is legitimately not appropriate for players to use in game, they uphold it.
I can’t see your account as MVPs are other players, but if I had to guess, your name was reported as a sexual slang reference and will be upheld.
The GOOD news is that this forum serves as an Information Desk to guide folks through the support system, explain policies, explain services etc. You may also get a Blue explanation of policy to help you understand.
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Had a 4 month forum ban for complete nonsense. I appealed it and received some cookie cutter template response. I don’t think humans even read this stuff anymore. My faith in blizz support is pretty abysmal. Usually this forum here or twitter gets better results.
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This forum or twitter can not change a forum ban or a in game ban or suspension. Blizzard has been using template replies for sometime and it helps keep replies uniform and helps keep ticket times lower. If they had to write out a reply for each ticket you could add minutes, hours and days and possibly weeks to the que time. Adding 5 to 6 minutes to each ticket adds up.
Try some other companies that your lucky to get a answer inside a month.
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