Blizzard reps don't read tickets?

[Kozzae-doomhammer (Kozzae)]

If it is specifically the Remix Restore issue, we have learned there is nothing CS can do , but it is a known issue.

MOP Remix Restore did not work

I’m afraid there isn’t anything that Customer Support can do here. The overall issue is being looked into, but as Zenjy mentioned, we do not have an ETA on when it can be resolved.