Hey everyone,
This thread has gotten a bit off track so I want to step in and clarify a few things and reset what you should expect from a community support forum.
First as implied by that description. This forum is for community based technical troubleshooting in regards to Starcraft II. For players to discuss and help other players. This is how all our forums operate and always have.
Green Posters are community fans who have volunteered their time to assist with that. They do this for the community to help you all.
We Blue Posters can have different roles from Liaison, to Moderator to folks like myself that try to come in on occasion and offer technical assistance were we can. However most technical support from Blizzard will typically come from direct ticket submissions to our support department. Troubleshooting issues via forums is a bit more limited.
Now as for the specific issue at hand. It is an account level service issue that we are aware of and have been able to replicate. It is being looked into but may take some time to fully figure out and resolved. There is no ETA because the investigation is ongoing.
It is not affecting everyone and for the most part it appears to be limited to the Americas Servers.
When we get any updates to the investigation or a solution is published. We will update this post.
There is no current troubleshooting you can do on your end for this issue and it is a matter of waiting until our engineers can complete their investigation and provide the solution to the issue.
I’ll leave this thread open for continued discussion but do keep things civil. This is absolutely a frustrating situation and one we hope to have figured out as soon as possible. We get it but try to keep things civil. Forum code of conduct still applies even when things break.
Keep watch for updates as we get them.