Similar to this issue [Jan 2024] Co-op Commanders reset to level 5 - #211 by Jeloskie-11191
I am being told I need to purchase Nova even though I have the Nova Covert Ops bundle. I have had this bug for years.
I just went through hoops with Customer Support where they ultimately said they could do nothing and that it was an “edge case.”
EDIT: It seems Customer Support was incorrect and the commander did not come in the bundle? I thought I remember it did for a limited time but I can’t find any evidence of that. I’ll reach back out to customer support.