We’re actively gathering reports and information for this and greatly appreciate your reports so far. There are some suggestions that we’d like to make sure are done.
- Update Netgear Router firmware to latest version available on support.netgear.com.
- Update the Network drivers to the latest version.
- If you have a separate modem and router, try bypassing the router. Please let us know if you have tried this, and what the results are.
If everything is up to date, we are requesting a bit more information from you.
- Router & Modem/Gateway model
- Firmware version installed on the Netgear Router
- How is the device set up? (ie. Modem to Router to Computer)
- When and what part of the game experiences the issue?
For our more advanced users, please send the following over to techinfo@blizzard.com with the subject ATTN: Caterpepi - SC2 Netgear
- Copy of the Netgear Configuration File
- If you have a combo or netgear modem, please include a copy of the modem connection page and event logs.
Gather debug Logs. Click here.
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To Get Debug Logs for Wired Connections On R6220, R6700, R6700v2, R6700v3:
- Open up a web browser go to Router Login & Setup | NETGEAR
- Login using admin username and password
- Under Debug Log Capture check the “Enable LAN/WAN Packet Capture” option.
- Click the Start Capture
- Launch Starcraft and play until issue is encountered.
- Once issue has been reproduced multiple times go back to routerlogin.net/debug.htm and click the Save Debug Log to save the debug logs.
- Provide the logs to us
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To Get Debug Logs for Wireless Connections On R6220, R6700v2, R6700v3
- Open up a web browser go to Router Login & Setup | NETGEAR
- Login using admin username and password
- Under Debug Log Capture check the “Enable LAN/WAN Packet Capture” option.
- Check the Debug WiFi (Debug=3) Option and select the WiFi band 2.4 or 5GHz
- Click the Start Capture
- Launch Starcraft and play until issue is encountered.
- Once issue has been reproduced multiple times go back to routerlogin.net/debug.htm and click the Save Debug Log to save the debug logs.
- Provide the logs to us
Please do not post these logs and files the forums. This inbox is not monitored and will not send responses. It’s used to collect information for Technical Support to assist in troubleshooting.
Thank you for your patience and assistance on gathering these logs for us!