Attempting to Reconnect - Netgear Routers

Technical Support
1

I get stuck at “Attempting to reconnect” in versus games, usually after 4+ minutes in. Eventually I am booted. I’ve had this happen at least 5 times so there is definitely an issue.

WinMTR

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                     www.routerlogin.com -    0 | 1561 | 1561 |    0 |    0 |    5 |    0 |
|cm-1-acr03.littleton.co.denver.comcast.net -    0 | 1561 | 1561 |    8 |   13 |  178 |   13 |
|ae-103-rur102.littleton.co.denver.comcast.net -    0 | 1561 | 1561 |    8 |   14 |   81 |   10 |
|ae-2-rur101.littleton.co.denver.comcast.net -    0 | 1561 | 1561 |    8 |   14 |   76 |   10 |
| ae-22-ar01.denver.co.denver.comcast.net -    0 | 1561 | 1561 |    8 |   14 |   59 |   39 |
|be-33652-cr02.1601milehigh.co.ibone.comcast.net -    0 | 1561 | 1561 |    9 |   14 |   41 |   13 |
|be-12124-cr02.dallas.tx.ibone.comcast.net -    0 | 1561 | 1561 |   23 |   28 |   55 |   25 |
|be-12441-pe01.1950stemmons.tx.ibone.comcast.net -    0 | 1561 | 1561 |   23 |   27 |   53 |   26 |
|                          50.208.232.126 -    0 | 1561 | 1561 |   22 |   31 |  211 |   26 |
|              ae1-br02-eqda6.as57976.net -    0 | 1561 | 1561 |   47 |   54 |  169 |   50 |
|        et-0-0-2-br02-swlv10.as57976.net -    0 | 1561 | 1561 |   47 |   53 |  138 |   54 |
|                          137.221.65.122 -    0 | 1561 | 1561 |   47 |   58 |  306 |   49 |
|         et-0-0-2-br01-eqla1.as57976.net -    0 | 1561 | 1561 |   47 |   57 |  485 |   54 |
|                           137.221.68.83 -    0 | 1561 | 1561 |   47 |   54 |  170 |   48 |
|                           24.105.30.129 -    0 | 1561 | 1561 |   47 |   52 |   78 |   50 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Pathping

Tracing route to 24.105.30.129 over a maximum of 30 hops

  0  DESKTOP-0D48A5L [192.168.1.2] 
  1  www.routerlogin.com [192.168.1.1] 
  2  cm-1-acr03.littleton.co.denver.comcast.net [96.120.12.181] 
  3  ae-103-rur102.littleton.co.denver.comcast.net [162.151.38.85] 
  4  ae-2-rur101.littleton.co.denver.comcast.net [162.151.50.45] 
  5  ae-22-ar01.denver.co.denver.comcast.net [68.86.179.237] 
  6  be-33652-cr02.1601milehigh.co.ibone.comcast.net [68.86.92.121] 
  7  be-12124-cr02.dallas.tx.ibone.comcast.net [68.86.84.230] 
  8  be-12441-pe01.1950stemmons.tx.ibone.comcast.net [68.86.89.206] 
  9  50.208.232.126 
 10  ae1-br02-eqda6.as57976.net [137.221.74.35] 
 11  et-0-0-2-br02-swlv10.as57976.net [137.221.65.67] 
 12  137.221.65.122 
 13  et-0-0-2-br01-eqla1.as57976.net [137.221.65.68] 
 14  137.221.68.83 
 15  24.105.30.129 

Computing statistics for 375 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           DESKTOP-0D48A5L [192.168.1.2] 
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  www.routerlogin.com [192.168.1.1] 
                                0/ 100 =  0%   |
  2   11ms     0/ 100 =  0%     0/ 100 =  0%  cm-1-acr03.littleton.co.denver.comcast.net [96.120.12.181] 
                                0/ 100 =  0%   |
  3   12ms     0/ 100 =  0%     0/ 100 =  0%  ae-103-rur102.littleton.co.denver.comcast.net [162.151.38.85] 
                                0/ 100 =  0%   |
  4   12ms     0/ 100 =  0%     0/ 100 =  0%  ae-2-rur101.littleton.co.denver.comcast.net [162.151.50.45] 
                                0/ 100 =  0%   |
  5   12ms     0/ 100 =  0%     0/ 100 =  0%  ae-22-ar01.denver.co.denver.comcast.net [68.86.179.237] 
                                0/ 100 =  0%   |
  6   13ms     0/ 100 =  0%     0/ 100 =  0%  be-33652-cr02.1601milehigh.co.ibone.comcast.net [68.86.92.121] 
                                0/ 100 =  0%   |
  7   27ms     0/ 100 =  0%     0/ 100 =  0%  be-12124-cr02.dallas.tx.ibone.comcast.net [68.86.84.230] 
                                0/ 100 =  0%   |
  8   25ms     0/ 100 =  0%     0/ 100 =  0%  be-12441-pe01.1950stemmons.tx.ibone.comcast.net [68.86.89.206] 
                                0/ 100 =  0%   |
  9   28ms     0/ 100 =  0%     0/ 100 =  0%  50.208.232.126 
                                0/ 100 =  0%   |
 10   42ms     0/ 100 =  0%     0/ 100 =  0%  ae1-br02-eqda6.as57976.net [137.221.74.35] 
                                0/ 100 =  0%   |
 11   52ms     0/ 100 =  0%     0/ 100 =  0%  et-0-0-2-br02-swlv10.as57976.net [137.221.65.67] 
                                0/ 100 =  0%   |
 12   55ms     0/ 100 =  0%     0/ 100 =  0%  137.221.65.122 
                                0/ 100 =  0%   |
 13   54ms     0/ 100 =  0%     0/ 100 =  0%  et-0-0-2-br01-eqla1.as57976.net [137.221.65.68] 
                                0/ 100 =  0%   |
 14   49ms     0/ 100 =  0%     0/ 100 =  0%  137.221.68.83 
                                0/ 100 =  0%   |
 15   50ms     0/ 100 =  0%     0/ 100 =  0%  24.105.30.129 

Trace complete.

Traceroute

Tracing route to 24.105.30.129 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  www.routerlogin.com [192.168.1.1] 
  2    10 ms    11 ms     9 ms  cm-1-acr03.littleton.co.denver.comcast.net [96.120.12.181] 
  3    17 ms     9 ms     9 ms  ae-103-rur102.littleton.co.denver.comcast.net [162.151.38.85] 
  4    11 ms    10 ms    11 ms  ae-2-rur101.littleton.co.denver.comcast.net [162.151.50.45] 
  5    21 ms    14 ms     9 ms  ae-22-ar01.denver.co.denver.comcast.net [68.86.179.237] 
  6    11 ms    25 ms    12 ms  be-33652-cr02.1601milehigh.co.ibone.comcast.net [68.86.92.121] 
  7    26 ms    26 ms    31 ms  be-12124-cr02.dallas.tx.ibone.comcast.net [68.86.84.230] 
  8    25 ms    25 ms    27 ms  be-12441-pe01.1950stemmons.tx.ibone.comcast.net [68.86.89.206] 
  9    24 ms    40 ms    25 ms  50.208.232.126 
 10    48 ms    48 ms    49 ms  ae1-br02-eqda6.as57976.net [137.221.74.35] 
 11    49 ms    47 ms    48 ms  et-0-0-2-br02-swlv10.as57976.net [137.221.65.67] 
 12    48 ms    48 ms    47 ms  137.221.65.122 
 13    49 ms    49 ms    49 ms  et-0-0-2-br01-eqla1.as57976.net [137.221.65.68] 
 14    55 ms    49 ms    48 ms  137.221.68.83 
 15    50 ms    50 ms    49 ms  24.105.30.129 

Trace complete.

Looking glass output when at “Attempting to Reconnect”

TRACEROUTE:
traceroute to 73.34.108.47 (73.34.108.47), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.358 ms  0.351 ms  1.218 ms
 2  24.105.18.131 (24.105.18.131)  0.655 ms  0.670 ms  0.733 ms
 3  137.221.105.16 (137.221.105.16)  0.809 ms  0.819 ms  0.845 ms
 4  137.221.66.18 (137.221.66.18)  1.202 ms  1.204 ms  1.203 ms
 5  137.221.83.82 (137.221.83.82)  5.909 ms  5.932 ms  5.934 ms
 6  137.221.65.68 (137.221.65.68)  5.741 ms  5.864 ms  25.124 ms
 7  137.221.68.32 (137.221.68.32)  5.905 ms  5.908 ms  5.905 ms
 8  te-0-10-0-1-4-pe01.600wseventh.ca.ibone.comcast.net (23.30.206.153)  5.640 ms  5.648 ms  5.736 ms
 9  be-11545-cr02.losangeles.ca.ibone.comcast.net (68.86.84.233)  6.442 ms  7.845 ms  7.790 ms
10  be-11525-cr01.9greatoaks.ca.ibone.comcast.net (68.86.84.150)  14.020 ms  14.909 ms  14.313 ms
11  68.86.84.249 (68.86.84.249)  15.816 ms  15.414 ms  14.036 ms
12  be-11020-cr01.champa.co.ibone.comcast.net (68.86.84.10)  39.542 ms  39.484 ms  39.456 ms
13  68.86.92.130 (68.86.92.130)  39.079 ms  39.080 ms  39.074 ms
14  ae-1-rur102.littleton.co.denver.comcast.net (68.86.179.250)  39.720 ms  39.537 ms  39.531 ms
15  lag-2-acr03.littleton.co.denver.comcast.net (162.151.38.86)  39.121 ms  39.205 ms  39.166 ms


23/03/2020 17:40:00 UTC
--------------------

MTR:
Start: Mon Mar 23 17:40:00 2020 Blizzard  1.|-- Blizzard                                        0.0%    10    0.3   0.3   0.3   0.3   0.0
  2.|-- 24.105.18.131                                        0.0%    10    0.5   0.7   0.5   1.4   0.0
  3.|-- 137.221.105.16                                       0.0%    10    0.9   0.9   0.7   1.1   0.0
  4.|-- 137.221.66.18                                        0.0%    10    0.6   8.7   0.5  55.8  18.4
  5.|-- 137.221.83.82                                        0.0%    10   97.2  17.1   5.7  97.2  28.9
  6.|-- 137.221.65.68                                        0.0%    10    6.3  15.7   5.7  69.7  19.9
  7.|-- 137.221.68.32                                        0.0%    10    7.1   9.9   5.9  28.5   8.0
  8.|-- te-0-10-0-1-4-pe01.600wseventh.ca.ibone.comcast.net  0.0%    10    5.9   5.7   5.6   5.9   0.0
  9.|-- be-11545-cr02.losangeles.ca.ibone.comcast.net        0.0%    10    7.4   7.4   6.4   8.1   0.3
 10.|-- be-11525-cr01.9greatoaks.ca.ibone.comcast.net        0.0%    10   14.9  13.9  13.1  14.9   0.5
 11.|-- 68.86.84.249                                         0.0%    10   14.5  15.0  13.8  18.0   1.2
 12.|-- be-11020-cr01.champa.co.ibone.comcast.net            0.0%    10   40.9  40.0  39.0  41.3   0.6
 13.|-- 68.86.92.130                                         0.0%    10   38.9  39.1  38.9  39.3   0.0
 14.|-- ae-1-rur102.littleton.co.denver.comcast.net          0.0%    10   39.7  42.3  39.6  58.2   5.8
 15.|-- lag-2-acr03.littleton.co.denver.comcast.net          0.0%    10   39.1  39.3  39.1  39.7   0.0
 16.|-- ???                                                 100.0    10    0.0   0.0   0.0   0.0   0.0


23/03/2020 17:40:00 UTC
--------------------
2

Thank you for the connection tests, minkcv! All of the tests look fine. Was the disconnection or “attempting to reconnect” captured while running the WinMTR test?

If so, does this happen on an alternative connection? Try checking to see if QoS (Quality of Service), WMM (Wireless Multimedia), or UPnP (Universal Plug and Play) are enabled in the router settings. If they are enabled, try disabling them to test.

3

The WinMTR was running when the game got stuck at “attempting to reconnect”. I tried disabling WMM and UPnP but still have the issue. QoS was already disabled.

4

Hey, Ive been having this same issue for months… And it happens so randomly. Usually it disconnects between 5 to 6 mins, but its morphed from 7 to 8 to 9 to 10. But the vast majority are between 5 to 6 mins

And there seems a bunch of disconnection forms that have the same issue, but no one has solved them. It would be nice not to disconnect every 2/3s of a game randomly.

5

I was able to resolve the issue by using a different router. There are some other settings in the old router like “NAT filtering” that I didn’t try changing.

6

What kind of Router did you have before? Because i’ve been wondering if its my router, but It seems odd that it only effects Starcraft2, and my current router is pretty new.

7

We’re seeing some reports on the same problem with Comcast and Spectrum users. We’re tracking this issue on our end since most tests are coming back as completely clean, which may be related a specific router or chipset for the router that we’ll want to keep track of.

@minkcv, would you happen to have your old router model to provide? Also, what’s the new router model?

@ PhoenixMW, could you provide the router/modem that you currently have? Could you also check if the QoS/WMM/UPnP is enabled and see if disabling this helps?

[Edit] It looks like these reports are happening with Netgear routers. The information requested above will be greatly appreciated so that we can confirm the trend we’re seeing with Netgear routers :slight_smile:

8

@ Caterpepi

Yea my Router is a Netgear WNDR3700v5 — N600, which I tried to update its drivers, which I did but it appeared to have no affect. Id also like to note that my set up is Wired… Straight into the Router. I would test it into the modem but the modem only has one ethernet slot.

Btw, I made a Forum post where I listed all the forums that seem to be having the same issue, from atleast Oct 2019, before idk if there were any posts. I made it because ive been playing with this bug from atleast around Dec 2019. Which ive just been putting up with, because its so random I couldn’t figure out a solution.

Heres the link to it
A long series of Attempting to reconnecting Forums and issues that seem unresolved - #3 by Leviathan-1945

9

Thank you so much, PhoenixMW! I’m adding the model over to our tracking and checking out your post :slight_smile:

For anyone else experiencing this issue, please include the following:

  • Does enabling QoS help at all?
  • What is the router/modem model?
  • What internet provider are you using?

We have seen QoS issues with Netgear routers in Overwatch PvE, which enabling the QoS helps with. We are seeing this trend with Comcast and Spectrum at this moment, but the title has been updated to reflect this with netgear routers in case we can find a consistent trend.

10

A post was split to a new topic: Barnufus - Attempting to Reconnect

11

Yea idk, I’ve haven’t tried messing with the QoS or anything like that, but that is because I’m not a Tech guy, or at least not a networking one. Which is why I tried to just ignore the issue, and just try to win all my games under 5 mins.

I’m glad you guys found that list helpful, I found it kinda weird how all these forms had the same issue, but no one ever gave a for sure solution.

Though, I would like to note, my issue is new, like for me Dec 2019, which fits the timeline that I put into the other post. Because before hand, I’ve had Spectrum/Netgear with Starcraft 2 and I cant recall having this bug at all.

However, online i’ve found some older posts when looking up Starcraft 2 and attempting to reconnect from around 2014 (if I remember right). They seemed to also have the same issue, and their solution was some sort of port forwarding to specific ports.

12

We just started seeing this trend recently since folks are returning back to the game. We’re still gathering information and what helps in the mean time :slight_smile: The “attempting to reconnect” issue is a generic message since it can be caused by other connection issues, so old posts will exist though the issue may be different.

In this situation, we have seen a consistent trend in reports along with the same description of disconnecting within 5 minutes, which matches up with how mitigation tends to work. Ports likely wouldn’t cause the specific disconnections after 5 minutes, but there is a guide on this external portforward website if you wanted to give it a try.

We’re gathering ticket reports along with forum reports so hopefully we’ll see some additional reports here. I’ll update here if we find anything new with our ticket reports :slight_smile:

13

Hey I am having the exact same issues. Give or take around 5 minutes into the game I have the attempting to reconnect message pop up. Sometimes this happens every game, or sometimes I get multiple games before this occurs.

I am using a NetGear router.

I have a direct wired connection into my computer with a brand new CAT 6 cable.

I tried to set up a Qos on my router but have no idea if I did it correctly… the game dropped the first game after I tried to set it up, so either it didn’t work or I did it wrong.

I should note that I have no issues playing BF5, or watching videos or streams. This appears to be an issue only with Starcraft, although I could have just not experienced the issue with other things.

This has been going on for months.

14

Thank you, Bairdo, for your report! It looks like this might be happening with other ISPs other than the two we’ve noted. I’ll add this over to our tracking for this issue!

Could you provide the Netgear model that you’re currently using?

Also by chance, does disabling the audio help with this issue? It’s an odd workaround and not ideal, but the audio bit can impact connections at times.

15

I am using a Netgear AC 1750 (R6350).

I just dropped out of my last game. I will try the no audio and see how it goes.

My internet provider is Execulink.

16

Just an update. A while back I changed my audio setting in game from medium quality to high. Just changed it back and so far so good. I will report if the problem happens again.

17

Ok that did not solve the issue.

18

I am having the same issue. Starcraft has become unplayable as I disconnect from every game I enter. I have a netgear router r6220.

19

Thank you for giving that a try, Bairdo! Have either of you tried toggling the QoS setting mentioned above? Either by enabling or disabling the setting to see if it may help?

20

I tried it with no apparent success. I will try again. The game disconnects are other times too. The last game just disconnected at 15:30.