Please keep in mind this is a warning, not a complaint
I only got banned for a single day so it’s already expired and not an issue if not for the stacking penalty system.
The short story
Blizzard WILL ban you if you play your favorite off-meta heroes and perform poorly and the support center won’t remove it.
I always believed these whiny types of posts to have been created by ragers or something alike, but apparently that’s not the case.
Blizzard actually bans you for playing an off-meta hero if you get enough reports - they do this despite making their stance very clear + the support center won’t remove a suspension caused by a hero pick.
So my theory of what has happened is:
People get mad because we lost a fight then starts to blame me because I’m not on a meta hero. They then make up a false reasoning and sends a report. Blizzard support center then reads these, but because so many of these false accusations has accumulated, they have no choice but to believe them (my word against a lot of tilted players with a lot of different reasonings). However, in my case, they do not have sufficient proof and thus are unable to provide a valid reasoning, which is why they invented a new one - they did this despite going directly against previous stated company policies. They are obviously doing this in an attempt to ban actual griefers.
The long story
The final reasoning the support center provided me with was:
"Considering the amount of time and the number of reports that are necessary for a suspension, it is clear that something in your behaviour is not bieng accepted positively by other players.
Though sticking to the one Hero in itself is not against the rules, doing so when that particular Hero is of no use to the situation, or possibly detrimental to the team’s success can also be seen as against the co-operative spirit of the game. Refusing to change character to help the situation can be just as disruptive.
Edit: some guy posted the links for easier access in the comments
Link for proof
https: //imgur. com/a/TJIdzZ9
Dafran getting a warning for the exact same thing
https:// clips. twitch. tv/FunSpotlessChamoisYouDontSay
So what support is saying is basically the directly opposite of what has previously been stated by multiple members of the dev team (links below). They have made it very clear that the final choice of which hero to play is your own and not your team’s - and that you shouldn’t be reported unless you are actively trying to lose. This includes not wanting to swap. They have also stated that it isn’t optimal, but not against policy.
https:// us.battle. net/forums/en/overwatch/topic/20760716149#post-10
https:// us.battle. net/forums/en/overwatch/topic/20761616812#post-2
https:// us.forums.blizzard. com/en/overwatch/t/updated-player-experience-tools-for-1-22/42828
Not to mention, “going against the cooperative system of the game” isn’t a valid reasoning. There is inactivity, spam, gameplay sabotage, bad battletag, abusive chat. And before you say anything, I did check the code of conduct and it wasn’t violated in any way.
- I haven’t been spamming, nor is my battletag “bad” in any kind of way.
(Although I did use “group up” quite a lot when I was attempting a teleporter team flank) - I haven’t been abusive either - a lot of people thinks it’s ok to fight fire with fire, and let me just tell you right now, it’s not. But whenever somebody raged and wanted to report me, I either muted them, or asked them if they were gonna do a false report. Blizzard has confirmed that I haven’t been abusive so this isn’t really the issue either.
- I absolutely have not been inactive - while I know it’s a popular strategy for griefers to simply switch to torb and hammer your turret in spawn, my stats will show that this is not the case.
- What support is refering to must be gameplay sabotage, but gameplay sabotage only applies whenever someone actively attempt to disrupt their team’s chances of winning. I haven’t been sabotaging games. Sure, I’ve been doing poorly some games. I’m not a god, I’m not a pro, but I have never wanted to lose a game and I have never actively tried to lose. I have been trying my very best in each and every match. It’s not like I switched mid-match to attempt to lose. I simply picked my hero and were bad in some cases.
So what does all this mean exactly? - That everybody who’s enjoys non-popular heroes can get banned if you simply want them to be. Remember that popular heroes change depending on what is considered the meta.
How is it done? - Simply provide a false believable reasoning and the job is done.
Do I encourage you to do so? - No.
Will it happen? - Yes 100%, since a lot of players hate playing with these heroes.
I can’t go back in time and record these games nor can I provide more proof than I have given. Whether you believe me or not is entirely up to you, this is simply a warning. Either way I’m done with this game. Not because I want to, I love this game, but I would much rather prefer not having to deal with the stress of harrassment from both the support center and the in-game players. And while I’m sure this makes a lot of you happy, I do hope that this message reaches somebody who actually cares about the future of this game.
Edit: it should be mentioned, I have contacted the (eu) support 3x. They all went against company policy.
Edit: I just remembered that I have dc’ed from about 3 games due to bad connection, but the game already punishes me for this. And if this was the issue, support should have simply told me so instead of bending their rules. In the end it basically comes down to eliminating griefers and toxicity, and we can’t do that if we don’t have any form of guidelines (that are final). How are you supposed to improve your behavior when you are being lied to about the issue?
Edit: I fixed some formatting, grammar and spelling mistakes.