They know about this issue since first announcement of “mid-season balance patch” yet half of the people has all the rewards and other half can’t get them. I think people are annoyed mostly because they can’t play the game, there is always some kind of issue or game breaking bug and they can’t enjoy Overwatch. Free skins? Oops there is a bug where you can’t get them and there is a chance you won’t get them but overpriced shop works perfectly. People just miss lootboxes and option “you can spend the money but you don’t have to because you can get it just by playing more”. It is really annoying.