That address in bold is the one you should mention to your ISP. It is definitely a routing partner that is used to reach Blizzard, but doesn’t appear to be one of their hubs (I’m concluding this from the addresses I normally see). Just tell them
“I am having trouble connecting to Blizzard games. I used a traceroute application to look at my connection, and it is timing out at 4.69.216.226”
That’s all the information they need to investigate (I have dealt with this type of issue more than 5 times with my ISP).
I too am reaching between 300 and 500 ms latency in game. ISP Bell near Toronto. Latency is reasonable 50 early morning and later in the evening, but all day, Overwatch is unplayable. First couple of hops are fine, is the ones after Blizzard New York that get bottlenecked. How can I fix this? No point in playing this game if that can’t be rectified.
I wanted to add an update to this thread. Thanks again for helping us gather data around this issue, please keep it up. As Zhyxen reported and explained Here This appears to be a routing issue so the path the connection is taking to our server is why it’s occurring. We are getting this data to the right people to help reach out and look for resolutions!
@ Aurléan Your issue appears to not be fully related to the routing problem issue as it starts at the first ISP hop, you may wish to contact your ISP and show them:
Linksys12513 - 0 | 450 | 450 | 0 | 0 | 6 | 0 |
40-70 ping near bell Toronto. I thought it was blizzards fault for randomly disconnecting me from the server for a short-term ping spike but lo and behold, its bell yet again.
I still don’t understand how these haven’t been purged yet. I feel your pain guys.
Lets hope it gets solved during this weekend atleast.
I get what you’re saying, however, I find it oddly coincidental that all of these issues began when the servers went kaput last Sunday. Prior to that, there were no issues.
First time being matched on East Coast in a little over a week, still getting bad ping as if i were still on West Coast (~85-120ms) compared to my normal on East Coast (40-65ms).
NOTE: For 4 links i had to add (dot) where a . would be because i cant post links! Sorry.
I just tried HOTS to check if it was Blizz games/servers as other games worked properly with normal latency (where Overwatch is randomly giving me 40,90,120,and 350-400ms latency).
Been having a slight ping increase not as worse as people on Bell my ping usually stays at 40 normally but recently it just played around 80 -100 ms same goes to another co-worker of mine who I party up with from time to time
While we don’t have any updates yet, wanted to let y’all know that this is still on our radar. As with the previous post the spikes that we are seeing are generally occurring when going through Level 3 and so may affect any ISPs that route through there. The only workaround for the time being would likely be to alter the route using a VPN. Past that though, we’re looking into this and will be posting updates as we get them.