So as I mentioned, (Also not a dev just technical support), it is possible for there to be some matchmaking issues. But that is not what this forum is for. So if that is the case, then bug report forum for matchmaking issues.
Because there is no technical support here to solve a potential service issue (Not even saying there is or isn’t one but right now more information is needed) it needs to be on the QA and dev team’s radar and the best way to ensure that is bug report on the bug report forum.
If it’s an issue of server availability, then posting that feedback in the general discussion forum is the best course of action. The General discussion forum is specifically where the devs collect and consider any feedback or suggestions and that sort of thing can get lost here on the technical support forums as it is for troubleshooting local issues.
Posting in the technical support forum indicates a desire to receive localized technical support assistance first and foremost from the community and when possible Green and Blue Posters. (Devs are Orange btw) And since the volume of contacts, the populations in game and our internal monitoring are not currently raising any flags, it’s a good idea to try and look at all possible causes.
No one is treating anyone as stupid. I mentioned all possibilities then pointed to what the current provided data suggests and that is this could be a more local issue than people are assuming. The best way to rule it out is to get more data.
You can choose to help out and provide it, or not, its voluntary and up to you. If you do however, I will be here to help dig through it and make any potential recommendations based on what emerges from it. Outside of that unless more information comes to light to give some clarity on potential cause, not much progress will be made.
If you don’t feel comfortable sharing system or connection data here a simple step you can try is to test using a VPN, that changes routing depending on where you set the host location to and if there is a route specific issue should help.
It would still be beneficial to get connection data, but if you don’t want to share it here, you can submit a ticket. Point to this thread. Ideally two sets of connection data, one on the vpn and one on the normal connection while experiencing the issue.
Again it is absolutely possibly for this to be as large an issue as being reported but the best way to show it, is show me the data I am asking for to try and help you.
Also Faeberry:
Good questions, So we look at a bunch of different variables. There are internal population and network quality monitoring tools. Post count/ticket submissions, social feeds, etc… we can gather a lot of information just from these methods alone.
Do I personally think this is a larger issue? Possibly but I only look at the data I can get and offer advice that may possibly help. It’s why I asked for additional data.
When it comes to our SEA/OCE players, there definitely can be a lot that goes wrong. many times it is local, Sometimes it is ISP based, Sometimes it is Internet backbone based and sometimes it is absolutely service based.
I don’t suggest it is not possible to be any one of those potential reasons, All I or any community, blue or green poster here can do though is offer troubleshooting advice on the chance that is something that can be affected by that troubleshooting.
Previous instances may not have the same reasons behind them so when a new instance pops up even if it is similar to previously reported issues, we still need to take a full look at it.
Keep in mind, We want you to be able to play. Nobody wins if you can’t or the experience is bad. My wheelhouse is troubleshooting, this forum is for that purpose so that is what I will offer.
Now if I get more information that confirms a service issue, even if it’s exactly what some players are suggesting, then I will share that here. I’m not discounting anything, just offer advice to those who want it and asking for more information to help us investigate.
So the current request remains, check out the troubleshooting post I mentioned earlier, If you wanna help, run through the steps, (Also feel free to see if using a vpn makes a difference), gather the requested information and put it here so I can continue working for everyone on this.
PS. Green Posters are volunteers from the community, Treat them with respect if they offer assistance. Blue Posters are Employees usually in Support or Community. We are not able to be on these forums 24/7 and are more here to fill in the gaps (I get a few hours a week to post here) if we have info to share, need to moderate forum posts (Typically merging them together, cleaning up bad posts etc…) or requesting information from posters to help us investigate potential issues.
While I of course ask that discourse remain positive and constructive, I get the frustration and understand it. I am approaching almost 2000 hours of played time (and I don’t get paid to play,) I’ve felt the disappointment and anger of not being able to enjoy something you love because of a poor technical experience. I am here to help. Try to keep that in mind