[Main Thread] AUS players on High Latency Servers - May 2023

Technical Support
82

Just to add another voice to the chorus - me and all my friends (Hobart/Melbourne based) are being placed into what appear to be Singapore servers regularly during peak hours. Around half of our comp games are affected by this issue, we mostly play in the evening AEST.

Ping is usually around 110-120ms on these servers, which is enough to influence what heroes we decide to play. Normal ping on Australian servers is around 30-40ms. From what I can tell the lobbies are entirely full of Australian players, and theyā€™re all complaining about the same ping issue.

Pings this high used to be quite rare. But now itā€™s every other game. Itā€™s playable, and if it happened one game in 10 it probably wouldnā€™t bother me, but this is very frequent.

3 Likes
83

You are right! Overwatch does use dynamic servers! so why in the world would there be ANY cases of Australian players getting put onto incorrect servers? Shouldnā€™t new servers be spun up to give your users an ideal ping?
unless Is there some limit set to the number of servers for the AUS region to make use of the reportedly 40% cheaper hosting costs in Singapore? That couldnā€™t be the caseā€¦

Every game I get into where we have been connected to the incorrect server it is not the first time for anyone in the lobby, I can only surmise that if every game with bad ping, has every player complaining that itā€™s not the first time and has been happening consistently, that itā€™s probably the entire continent.
Probably look at your metrics counting the number of people leaving games, or average ping for players from our region to gauge the problem, not how many people drag themselves to the forum to complainā€¦ Blizzard is collecting metrics/ analyticsā€¦ right?

5 Likes
84

Here is my WinMTR of the instance that I connected into a 125ms Singapore server. If I had a choice I wouldnā€™t have Telstra. It is what it is.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| TELSTRA-MODEM - 0 | 44 | 44 | 0 | 0 | 3 | 1 |
| 58.162.26.11 - 0 | 44 | 44 | 6 | 13 | 47 | 16 |
| ae10.woo-ice301. brisbane.telstra.n e t - 0 | 44 | 44 | 5 | 11 | 42 | 23 |
|bundle-ether25.woo-core30.brisbane.telstra.n e t - 0 | 44 | 44 | 6 | 7 | 10 | 6 |
|bundle-ether4.stl-core30.sydney.telstra.n e t - 0 | 44 | 44 | 16 | 18 | 20 | 19 |
|bundle-ether1.chw-edge903.sydney.telstra.n e t - 0 | 44 | 44 | 16 | 17 | 19 | 16 |
| twi3639888.lnk.telstra.n e t - 0 | 44 | 44 | 16 | 22 | 79 | 19 |
| et-0-0-49-br01-eqsy4.as57976.n e t - 0 | 44 | 44 | 19 | 88 | 287 | 20 |
| et-0-0-0-pe01-eqsy4.as57976.n e t - 0 | 44 | 44 | 16 | 18 | 39 | 18 |
| 37.244.40.1 - 0 | 44 | 44 | 16 | 17 | 20 | 18 |
|____________|||||||
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

85

Screw it I quit, doing content on my new account over the last few weeks unranked to to highest on Doom. Have lost 3 divs and dropped to diamond at this point. Me and my mates will be playing other games, feels bad for the players I dragged down with me, feel free to ping me when itā€™s fixed and I will return to OW2.

86

Not sure if Blizzard changed something, but I havenā€™t got SG server all night tonight.

87

In a couple of hours last night my group only got a couple of bad servers, compared to roughly 70% of games the previous night. Seems like Blizzard might have done the classic corporate deny deny deny then quietly fixed it without ever acknowledging it. Whether something has been done or not, gaslighting an entire region of your player-base when this isnā€™t the first time this has happened (on launch we were getting placed on the same servers), is something we wonā€™t forget.

1 Like
88

Hey OCE/AUS folks.

I hope you guys donā€™t mind me posting here since I havenā€™t heard back after I was also instructed to to do the WinMTR test but I have no idea what my results mean

Maybe someone here does?

Thanks in advance.

WinMTR Statistics
WinMTR statistics
Host % Sent Recv Best Avrg Wrst Last
GS-AX5400-E5F8 0 256 256 1 1 14 1
072-031-129-013.res.spectrum. com 0 256 256 9 13 32 12
int-0-5-0-3.tamp48-ser2.netops.charter. com 0 256 256 9 13 34 12
lag-33.tamp27-car2.netops.charter. com 0 256 256 11 16 34 14
lag-12.tamp20-car2.netops.charter. com 0 256 256 12 16 41 15
lag-4.tamp20-car1.netops.charter. com 0 256 256 13 18 88 15
lag-25-10.tamsflde20w-bcr00.netops.charter. com 0 256 256 13 20 45 16
lag-2.pr1.mia00.netops.charter. com 0 256 256 17 24 96 19
ae-15-312.pr0.dca10.tbone.rr. com 0 256 256 19 26 104 26
ae1-br01-eqmi2.as57976. net 0 256 256 54 60 116 57
xe-0-0-0-1-br01-eqat2.as57976. net 0 256 256 52 61 150 63
No response from host 100 52 0 0 0 0 0
et-0-0-1-pe03-eqch2.as57976. net 0 256 256 54 59 85 57
24.105.62.129 0 256 256 55 60 77 64

1 Like
89

We played 5 games last night with no Singapore servers. Perhaps the issue has been resolved?

90

No servers arenā€™t busy because the cancelled PvE

91

I think reduced player population due to recent news.

92

Looks like itā€™s busted again, getting put into ORD1 and SYD1 occasionally, now getting 500-1200ms ping for both.

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
TELSTRA-MODEM 0 206 206 0 0 1 0
gateway.vb10.melbourne.asp.telstra.net 1 202 201 9 15 72 23
ae10.win-ice301.melbourne.telstra.net 1 202 201 8 13 45 19
bundle-ether25.win-core10.melbourne.telstra.net 1 202 201 9 13 19 14
bundle-ether3.stl-core30.sydney.telstra.net 1 202 201 19 24 33 27
bundle-ether1.chw-edge903.sydney.telstra.net 1 202 201 20 24 75 24
twi3639888.lnk.telstra.net 2 198 196 20 28 82 28
et-0-0-49-br02-eqsy4.as57976.net 2 195 192 20 47 426 25
et-0-0-0-pe02-eqsy4.as57976.net 1 202 201 20 24 51 29
No response from host 100 41 0 0 0 0 0
No response from host 100 41 0 0 0 0 0
No response from host 100 41 0 0 0 0 0
No response from host 100 41 0 0 0 0 0
No response from host 100 41 0 0 0 0 0
No response from host 100 41 0 0 0 0 0
No response from host 100 41 0 0 0 0 0
No response from host 100 41 0 0 0 0 0
No response from host 100 41 0 0 0 0 0
No response from host 100 41 0 0 0 0 0
No response from host 100 41 0 0 0 0 0
No response from host 100 41 0 0 0 0 0
No response from host 100 41 0 0 0 0 0
No response from host 100 41 0 0 0 0 0
No response from host 100 41 0 0 0 0 0
No response from host 100 41 0 0 0 0 0
No response from host 100 41 0 0 0 0 0
No response from host 100 41 0 0 0 0 0
No response from host 100 41 0 0 0 0 0
No response from host 100 41 0 0 0 0 0
No response from host 100 41 0 0 0 0 0
93

The community knows what the problem is. Blizzard being cheap and not providing enough Australian servers to keep up with the amount of players.

If your tech people canā€™t work out what the community already knows and is telling them, then they need to be fired for incompetence.

1 Like
94

Sup babes, Iā€™m back after a few weeks of playing Tears of the Kingdom, a few games into QP and we are, once again, put back on a Singapore server. Why is this still happening?

2 Likes
95

Because blizzard is cutting corners with their Oz servers

2 Likes
96

This issue is ongoing. Please give us the option to select servers.

2 Likes
97

Literally no shock that when the Diablo beta was on we get turd ping, when the beta ends it goes back to normal. Now with Diablo about to fully launch, the ping goes back up.

Being gaslit by tech support is literally disgusting. FIX IT.

4 Likes
98

FIX IT OH MY GOD. Every third game is 170 ping.

1 Like
99

This is it hey. Playing for first time tonight in a while and getting dropped onto the SG server because of D4ā€¦ Pain in the hole.

100

This is still goingā€¦ā€¦ two months later ow? Wtf . Best we get is a bot patronising us saying we should restart our modem. Uninstalling and never coming backā€¦. Overwatch 2ā€¦ fu** Australia edition but will take your money for the battle pass

101

Just got another Singapore server, I just left the game and copped a 1 hour ban. If this problem continues Iā€™ll just quit the game, playing on high ping is unacceptable for a game of this ā€œstandardā€ and playerbase.

1 Like