I just lost 10 skins

Bug Report
7

I noticed after i updated my game and I play on Xbox. I lost the officer skin for dva, the fool skin for Junkrat, the mystery man for mcree, carbon fiber for genji, okami for Hanzo, Paragon for Reinhardt, Pale for Moira, Valkyrie for mercy,

3 Likes
8

To expand on this I’ve lost all of those that I had as well as Mercy’s Valkyrie, Moira’s Pale, and Widowmaker’s Winter

1 Like
9

So does this mean we should contact Xbox or will it be reverted soon?

10

I lost all the exact same ones. Check your career profile. I also lost all of my stats.

1 Like
11

Its a blizzard issue, so it would be blizzard that you contact. It looks like they are already working on it? (Im not sure if its already fixed, I dont play on xbox…)

12

We’ve made a change to fix this issue, please let us know here if you’re still having problems. Thanks and sorry for the inconvenience.

5 Likes
13

I lost the same skins you did. I rebought dva’s officer skin so i lost 1000 credits from this issue :sob:

1 Like
14

My skins are still missing

15

Yeah! I lost pale and winter as well, what’s going on?

16

I don’t have any of my skins back:( when what do I need to do to get them back? I just want to make sure I get my winter for widow back. My Xbox gt is “XVI Roses”

17

It’s fixed now, thank you!

18

I have lost at least 6 skins. I’ve entered a support ticket (US67683116) and listed all of the skins that are gone: Junkrat-Fool, McCree-Mystery Man, D.VA-Officer, Wreaking Ball-Junker, Moira-Pale, and Mercy-Valkyrie.
I would greatly appreciate any help I can get to get the skins returned.
*edit-I’m being told by customer support that there is “nothing they can do” and that I should post on the bug forums. PLEASE help me get these skins back.

19

Same i still didn’t get the skins

20

Sorry if this isn’t the correct place to say this, but I only just found out that I lost skins. I for sure lost Zarya’s snowboarder, Mei’s honeydew, and Widow’s electric, and I’m pretty sure there are some others

21

I lost some too but except it’s on the pc platform. When I opened a summer loot box I got the tracer track and field skin I think I equipped it but then I crashed and it showed me I didn’t have a loot box. Recently after that I couldn’t find my tracer skin.

22

I’m missing dozens of skins and even gold weapons… what’s going on?

23

Hello there, I’ve just got back to the game after a long time and noticed Mercy’s Imp skin to be missing - PC version. Is there anything such as skins and other stuff that expires? Like, seriously there is not a way for them to just return missing stuff? I need to manually list stuff that disappeared? Should I start noting down stuff that I have cuz we just can’t trust things will just go missing?

1 Like
24

I started playing again after a long while. And I’m missing skins I got from loot boxes? Do skins expire or something? Most specifically Cyborg Soldier is missing.

25

I’m a PC player here.

I started playing again recently since 2016, and I’m kinda shocked to discover that a LOT of the Hero Gallery Items in general that I owned are no longer in my inventory at all now.

Some of them I earned and some I paid good money on loot boxes for. If anyone can figure out what’s going on here or assist me in any way, I 'd be very grateful.

P.S. Has anyone had their issue resolved for them yet?

26

Just bumping to keep this relevant?