I have the same issue on PC.
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blizzard HELP us! also cant rotate hero gallery stuff, please help!
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maybe if i flag your post blizzard will notice it (bad joke, but seriously blizzard help)
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Same problem after Ashe release.I want to use hero gallery as art referense.But because of that bug I can’t.sigh
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yeah mines broken too, since the winter wonderland update
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This has been an ongoing issue since the Ashe patch (1.30.0.1), and there are multiple posts complaining this bug. Here is my original post. This and this are some other posts regarding the problem. I was hoping it would get fixed with the latest Winter Wonderland 2018 patch (1.31.0.1), but it still persists and nothing has been addressed yet. Additionally, it appears the number of people/accounts who are affected by this issue has increased or is increasing.
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Mine stopped working since Ashe was added too. 
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Not sure when it started, I just noticed it yesterday, but I have this problem also.
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Any way we could get confirmation on this? Its kind of annoying.
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Still no reply to my trouble ticket via the support channels, not even a “we are aware of this problem, please be patient”. We’re getting ghosted by Blizzard 
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Perhaps, we all should submit tickets individually and file our complaints to get Blizzard address this issue. Granted, it’s not a bug that is gameplay altering, but still is a bug that shouldn’t exist when Blizzard invests heavily in the aesthetic aspect of the game. Hero Gallery is a big part of this game, after all. Furthermore, it is not an insignificant number of people that are affected by this. How do I submit a ticket?
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Can this just be acknowledged as a bug?
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Ok I found on another thread that the fix is to reset all your “Controls” settings (which really sucks). I tried it and it works, I can rotate models now.
Still think this is a bug though. Really sucks cause I lose all my custom reticles and colors and bindings.
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Ugghh, I have custom controls set for almost every hero, that’s many hundreds of individual tweaks all together. Resetting the controls to fix the gallery is completely impractical as I’d be destroying a functional issue to fix a cosmetic one.
Is there is no way to export your control scheme and restore it?
Any help in here with this?
Ugh. I have custom settings specific to each hero, all different from crosshair shapes to sensitivity. This is clearly a bug and shouldn’t happen in the first place, nor should users reset their control settings every time it happens. Blizzard, please find a permanent solution asap! Thank you.
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I confirm restoring defaults of your controls settings fixes this issue (Options > Controls). I still recommend that Blizzard address this issue in a more permanent way so that users don’t have to resort to this method every time it happens.
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same here, I cannot rotate the models… just noticed this a few days ago
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I have not been able to rotate my heroes/their weapons for a good time now. Pls help
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The fix is to reset your “controls” to default. If you have modified your controls extensively, it may not be worth it. It would easily take me hours to document all of my custom binds and then re-enter them.
I’m hoping Blizzard will officially patch the problem without needed a restore to default binding.
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