Daily thread of Please fix Sombra, bug list inside!

[Jessicka-1960]

Is it intended that speed boost abilities automatically break Hack, regardless of tracking?

[Leith-21665]

Thank you so much for letting us know you are working on these bugs! This is the best news ever!

[SensualSpud-1202]

So, how is Reinhardt coming along? Considering he has more bugs now.

[Xaron-1831]

Have you seen the reports of massive frame rate drops when hacking during a team fight? Seems more prevalent around Hammond and his minefield.

I think that it has something to do with Wrecking Ball’s shell casings, they take a couple seconds to despawn.

[Yd0ucare33-1360]

I did see that was an issue on the PTR, thought they patched it though.

[TomPowers]

Thanks for an amazing response, Tom! Exactly what we’re looking for.

I was wondering whether Sombra “trailing” behind her Translocator is intended, or a bug. Right now, if you Translocate to a beacon that is flying through the air, you don’t end up where the beacon is; you see it disappear about a meter in front of you after you teleport. My best guess is that activating the ability takes you to where the beacon was when you pressed the button, but in the short time it takes you to teleport, the beacon continues to move.

Is this intended, or a bug? If it’s intended, is there any intention to clean up the visuals so there isn’t this misconception?

Your guess is correct, activating the ability will take you to where the beacon was at that time, but you still visually see the beacon travel for a bit. There’s definitely an intention to clean it up!

Have you seen the reports of massive frame rate drops when hacking during a team fight? Seems more prevalent around Hammond and his minefield.

Occurs mostly on console but I’ve seen people say they’ve had the issue on PC too.

We’re aware of the reports and a fix is already up on PTR.

Is it intended that speed boost abilities automatically break Hack, regardless of tracking?

It isn’t intended for speed boost abilities to automatically break hack.

[Yd0ucare33-1360]

YES!

Thanks so much for responding, that was making her almost unberable to play for me but seeing confirmation on a fix is fantastic!

[EggsBenedict-1208]

I know it has been mentioned before, but I think it is time for a PTR for consoles. It is great that a fix for the Sombra hack is already on PTR, but console users will have to wait for the live release to find out if it actually works…

[Buck-2189]

Hi Tom, really thanks for the updates!
I’ve run into another bug yesterday in a game, I could reproduce it. I’m pretty sure it is connected to reducing the size of the TP.

Here is the evidence:
ahttps://gfycat.com/SpiffyDeficientAnole
Would be nice if OP could add it to the list or a level 3 user could repost it.

It is 100% reproducable that the TP falls through that tiny gap.

What’s not reproducable is that sometimes you can TP down there and you are stuck below the planks on a little rail or so, while other times it teleports you but you stay on top of the planks. I guess that’s based on where the TP exactly lands.

Thanks in advance to everyone making it visible or solving it.

[Leith-21665]

Thanks! I edited the main post and added your gif and another couple of examples of a similar problem from Fitzty’s streams.

[a3gis-1200]

Does anyone know if it’s intended that when Zarya Bubbles an invisible Sombra the effect is visible to the enemy team? Or is this a bug?

It’s pretty troll on the Zarya’s part, and can result in death of the Sombra if she’s in the enemy backline.

[Danku-11373]

Woah, this is crazy. Thank you so much for your response.

[Andough-1183]

Thanks for revisiting (again!) and explaining these things to us.

My concern regarding Sombra trailing behind her translocator is specifically about mid-air translocation. In this video, it seems really obvious that she didn’t even translocate to where the beacon was when she activated it - she still translocated behind it by a good amount:

My other concern is:

It isn’t intended for speed boost abilities to automatically break hack.

That currently happens. Doomfist using Seismic slam, uppercut, or sometimes rocket punch breaks it. Tracer using Blink breaks it, even when she remains in LoS. Genji using Swift Strike breaks it, even when he remains in LoS. Can you confirm if this is a known issue, or if it still requires investigation?

[Bombz-1611]

it seems really obvious that she didn’t even translocate to where the beacon was when she activated it - she still translocated behind it by a good amount

You’re watching from someone else’s perspective. You can’t even see when she activated it, let alone how much latency affected the visual position of the projectile for other players, so I don’t understand how you would draw the conclusion that that’s the wrong location.

Can you confirm if this is a known issue

He just responded to it directly, so if the issue exists, it’s clearly a known issue now.

[Andough-1183]

so I don’t understand how you would draw the conclusion that that’s the wrong location.

Well, yeah, someone else’s perspective is useful considering you don’t have the same clarity of where you land in relation to your translocator as Sombra.

I didn’t draw any conclusions. I spoke what my concern is and am asking for clarification…

[Bombz-1611]

But he already explained how it works. Your post simply stated that it “seems really obvious” that his explanation is wrong, which I don’t think is an accurate assessment from the video.

[Andough-1183]

…I don’t understand. I never said that.

I said specifically, “In this video”

My concern regarding Sombra trailing behind her translocator is specifically about mid-air translocation. In this video, it seems really obvious that she didn’t even translocate to where the beacon was when she activated it - she still translocated behind it by a good amount:

In order:

• I expressed that I have concerns about what he explained
• I cited what is seen specifically in the video
• I made no assumptions of whether or not what he said was true or false

He even said:

There’s definitely an intention to clean it up!

I’m asking for clarification on something. That’s not wrong. I don’t understand why you felt the need to question it?

[Bombz-1611]

Just trying to clarify it more quickly by referring you to the response he already provided.

[DeathKnell-11315]

Since you are talking about Sombra. First, thank you for addressing the status on her bugs. But I wanted to get your thoughts on something. Her mid fight presence is her weakest spot and has been as long as I can remember. I was wondering if you ever considered speeding up her reload so that she has more uptime in a fight? I get that she is a disruptor and like you guys stated, the invis will help her flank targets, but she still suffers from the problem of not being able to follow up on her attacks. A zen orb pretty much negates all of her damage since the only way to out pace the healing is to either has near perfect accuracy or to stack headshots. Mercy destroys her damage. I can shoot people and watch their health increase instead of decrease when a mercy is pocketing them. The same goes for almost all healers. They all outpace her ability to damage unless you are an exceptional tracker. I don’t think she needs the highest damage, but she does need to be able to kill something on her own or atleast have the chance to finish off a kill before a healer can help too much. But as of now, she has one of the lowest effective damages in the game and needs to be well above average at tracking to even somewhat compete against everyone else. Also, having a slow reload ontop of low damage affects her more than anyone in the game (beside maybe Orisa) Anyway, I just wanted to get your thoughts since it seemed like you were answering sombra questions.

[TheExodus-2760]

Nice one! This isn’t related to Sombra, but is it possible to get a statement of the Rein changes that went live the other day? Are all of them supposed to work like that?