The game was suddenly balanced around the 1%'s opinion and you’re acting all surprised that the game is not nearly as popular as it used to be? Are you really that surprised? The more casual playerbase completely gave up when changes were made and not made to certain heroes that were literally meant to appease what Blizzard thought was the “professional opinion”. Sure, you could call it a professional opinion, but a professional’s opinion is not always the right one. Especially when you want a video game to be enjoyable for the majority.
Heroes that have been negatively impacted by pro bias
Bastion - remains obscure just because of the early days of Overwatch when no one knew what they were doing. Pros have made it very clear they don’t want to see Bastion be played at all, in any setting. The hero has been rotting since early 2017.
Brigitte - she is ridiculously difficult to play in high ranks and completely garbage in all ranks. The bias that seemingly everyone has will keep her in this terrible position.
Doomfist - is still a mess. Borderline unplayable sometimes due to the amount of bugs that he has suffered from since he was released.
D.Va - received so many unnecessary nerfs just to get rid of dive, even though Winston went untouched.
Mercy - now a rez bot with a useless ultimate because pros couldn’t be bothered trying to find her before she pressed Q. “muh skill” prevents her from being a main support, and her non-defensive ultimate prevents her from being an off support. So she’s just bad, mainly due to pro bias.
Moira - absolute trash, completely worthless in high ranks, now they’re afraid of buffing her because pros hate her.
Sombra - her ability to disable… well, abilities is controversial for pros. On top of this, she acts as a spy cam for her team. You get rid of this, Sombra will be more worthless than Symmetra 1.0. Speaking of…
Symmetra - received an unwanted rework with the sole purpose of trying to make OWL more interesting. To no one’s surprise, it failed. Was meta for 2 minutes and immediately nerfed into obscurity, when some heroes with a history of being overpowered ashe, ana, bap, genji, mccree, widow, zarya have gone unchanged for months on end.
Heroes that pros love and have received little to no changes
Ana - pros’ favorite Support. No counters to nade, infinite range with some of the best healing in the game, and has one of the best ultimates in the game. She has received more nerfs than the heroes I’m about to mention, but when she’s the best Support she stays there for a while.
Genji - not meta = bad? Not necessarily. Nano Blade was the strategy for the majority of 2020 and it was insufferable. He went without nerfs for way too long, mainly because it “looks cool” and would make OWL more exciting to watch. That is the only reason he went without nerfs for the longest time, while the players had to suffer in silence.
McCree - I don’t think I need to explain this one.
Reinhardt - the entire game revolves around him when he’s good and it’s annoying. Pros look at this and say to themselves “yes, this is how the game should be.” With Reinhardt front and center, while every other main tank rots and withers away.
Tracer - hasn’t received a meaningful nerf in the entire history of the game. She’s the flagship character, I get it. But she’s also a favorite DPS in OWL, which is probably why she hasn’t received a single negative change or any changes period.
Widowmaker - if your widow isn’t better than the enemy widow, you lose. Pros absolutely love this exchange, while the majority seemingly can’t stand it. The health nerf didn’t do anything, she can still get value by not being with her team, and she can click your head from anywhere on the map. zzz
Zarya - this hero is genuinely broken. Bubbles, one of the highest DPS potential in the game tank btw , on top of that has one of the best (if not the best) ultimates in the game. I don’t think she has ever received a single meaningful nerf in the history of the game. If this isn’t favoritism, idk what is.
The majority of your playerbase are not professionals. Far from it. How are casual players supposed to enjoy the game when the more casual heroes are being nerfed to the ground and receiving unwanted reworks because professionals demanded it? And you’re surprised that the game went from 50 million to 10 million active accounts in the span of 3 years? Don’t pretend that half of those currently active accounts aren’t just alt accounts.
TL;DR - there’s a blatant pro bias when it comes to the balancing in Overwatch and Blizzard endorses it. This only hurts the game since the more casual playerbase, the majority, isn’t being tended to in any fashion.