Altice Dominicana - Latency Issues/Connected to Wrong Server


#1

I’m still being forced into Brazilian servers for absolutely no reason. Q times of 5+ minutes even on quickplay/arcade, 200+ ping and no English speaking people on comms. This started happening since this week’s patch.

The rest of my games are alright. It’s only overwatch.


Theres a problem with Latency and connecting to wrong servers on all platforms
#2

Hey Deadwing,

We have received similar reports from other players using Altice Dominicana and we are gathering data. If you haven’t yet, make sure to do a DNS flush and powercycle which may clear out old data.

If this persists, would you be able to provide two separate MTR tests? One to the US (24.105.62.129) and one to Brazil (54.207.107.12) so we can compare the difference? In the mean time, you may also want to try testing another network like a mobile hotspot or a free VPN to see if there’s any difference in the routing.


#3

Is there any update about this? It’s been almost a month and still nothing. Same server issue, and it’s just unplayable at this point. Please fix this ASAP


#4

Hey Kphases,

We have received reports of higher than normal latency but this is often due to routing problems. Some players have had luck using Google DNS or a free VPN. If you want to provide a WinMTR test we can take a closer look at the route to see if we can pinpoint where the problem is happening.


#5

I am having the same issue, I live in the caribbean and I’m getting routed to Brazil and the friken netherlands. How is this possible I have no idea, but I’m just going to start blocking these server IPs and see if that works.


July 16 2019 - Wrong Servers After Summer Games Update
#6

I’m in the Dominican Republic

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 444 444 0 0 2 0
10.20.255.20 - 0 444 444 23 77 730 71
No response from host - 100 88 0 0 0 0 0
172.17.252.210 - 0 444 444 16 43 729 24
172.17.252.252 - 1 437 435 15 44 724 65
172.27.12.22 - 0 444 444 68 91 726 86
38.142.153.249 - 0 444 444 90 116 732 104
38.104.95.170 - 0 444 444 68 93 729 74
No response from host - 100 88 0 0 0 0 0
No response from host - 100 88 0 0 0 0 0
No response from host - 100 88 0 0 0 0 0
No response from host - 100 88 0 0 0 0 0
No response from host - 100 88 0 0 0 0 0
No response from host - 100 88 0 0 0 0 0
No response from host - 100 88 0 0 0 0 0
No response from host - 100 88 0 0 0 0 0
No response from host - 100 88 0 0 0 0 0
177.72.240.119 - 0 444 444 176 201 721 195
No response from host - 100 88 0 0 0 0 0
No response from host - 100 88 0 0 0 0 0
No response from host - 100 88 0 0 0 0 0
No response from host - 100 88 0 0 0 0 0
No response from host - 100 88 0 0 0 0 0
No response from host - 100 88 0 0 0 0 0
No response from host - 100 88 0 0 0 0 0
No response from host - 100 88 0 0 0 0 0
No response from host - 100 88 0 0 0 0 0
No response from host - 100 88 0 0 0 0 0
No response from host - 100 88 0 0 0 0 0
No response from host - 100 88 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


High Latency every game
#7

I moved the two of you to this thread - there’s a separate issue causing your problem as opposed to the thread you were posting in. Thanks for providing tests, Bastion. If you can do the same, SirNuts, it may help us figure out the cause.


#8

I had already opened a ticket, here’s the winMTR tests I provided:

|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |  386 |  386 |    0 |    0 |    8 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                          172.17.116.117 -    0 |  386 |  386 |    7 |   12 |   51 |   10 |
|                          172.17.254.229 -    0 |  386 |  386 |   39 |   44 |   96 |   44 |
|                   mai-b1-link.telia.net -    1 |  382 |  381 |   38 |   42 |   73 |   49 |
|       a100-ic-303621-mai-b1.c.telia.net -    0 |  386 |  386 |   37 |   44 |   91 |   45 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                            52.93.37.191 -    0 |  386 |  386 |   39 |   48 |  167 |   43 |
|                             52.93.37.60 -    0 |  386 |  386 |   36 |   42 |   90 |   40 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                          54.240.244.246 -    0 |  386 |  386 |  146 |  159 |  273 |  156 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                          54.240.244.185 -    0 |  386 |  386 |  152 |  157 |  213 |  158 |
|                           54.240.244.72 -    0 |  386 |  386 |  150 |  155 |  198 |  155 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider 

I also provided other tests for specific IPs, asked by the tech specialists in the ticket I opened. If you need those I can post them here as well.


#9

I’m having the same issue. ISP is Altice in the Dominican Republic. I have been going back and forth with them about the issue for over a month. It doesn’t seem like they have any idea how to fix it. Just going through the hell of getting the ticket escalated to a more knowledgeable technician takes a week. Now that I know it’s not only me I will try again and get it escalated as soon as possible. I will also show them this:
https://www.blizzard.com/en-us/legal/fb62365f-09f8-4cf3-bf41-6562d69e111c/peering-policy

Edit: I have successfully reported the issue and it was escalated accordingly. We should be receiving an answer within the next 2 days.


#10

Thank you for working with Altice, FidX!

We will keep an eye on the issue.


#11

I can’t believe it’s been nearly 2 months. They still haven’t resolved the issue. I call every day. I don’t know what else to do. Everyone in the DR with Altice has probably quit Overwatch by now.


#12

Heya FidX,

Sorry to hear that there’s still problems with the way the signal is being routed. Definitely not fun by any means. There are ways to manually change your route but it’s not something Support Agents can actually recommend.

These are normally “VPN” services such as TunnelBear or similar product. Though many of these products require payments of some kind and may not always resolve the issue. Since it’s a third party product we have no way to support or assist with using it.

Keep in mind that a VPN of any kind would only be a way around the issue not an actual fix to the problem. Routing changes should generally be done by the network operations team for the Internet Service Provider.


#13

Ok. So… 12 days later:
They called me a couple of times and I had to explain it a few more times. On the last call they insisted that the issue was on your end. I asked them if they wrote to you at peering@blizzard.com but the guy didn’t really give me straight answer. He kinda said that they will write. He told me to tell you guys to contact them (to which I asked why don’t they contact you instead but he said he’s doing both. Somehow I highly doubt it.) You can contact them at altice .com.do
I also posted this on a support ticket.

Edit: I put them on speed dial.


#14

ok Hi everyone, let me Join to this situation that are affecting to all user from “Altice Dominicana”, I open a ticket but… I have 5 days with a back and forward with Blizzard support saying that its altice fault and what ever thingin…

ok for me this issue start after 1.39.1.0 patch release… (Sigma new hero)
my ISP its from Altice Dominican, and I have to say… I’m surprise with the service that they are providing…I don’t know others users but I have a good solid connection!

to get the idea clear… and please blizzard stop blaming altice with this issue(I’m not working for altice, altice its not paying me nothing… but to the Cesar what is for the Cesar)… i ran a ton of test, speed… link quality… queue, buffer bloat, load balancing, everything that I could test for debug the issue(form testing my pc, to format the pc, format the firewall, reconfigure all… and the conclusion that I got is with that last release, blizzard it’s delimitating server access by country or ip segment… why? just for this reason:
Question:
when this start to happening? (at least for me)
Answer:
just after Overwatch update…

So, please Blizzard if you don’t know, what its the reason of what its going on here I recommend to you to stop blaming the fault on third’s, because its not… its obvious that this issue start after you make the new match making system … launched on the same patch and now its causing issue with the users… and because if not it’s… why I can’t not set manually server pool with additional argument on the game launch?.. because no matter if i set manually the option “OnlineService.Matchmaking.ServerPool=ord1”, the game without VPN connect to Brazil… and just only just only with VPN I can connect to the server…

Thx for your time
Psd:
let me know what you think about it… because I’m 99.99% to uninstall this game and never or ever buy Blizzard related thing, I can’t handle a service that blame others without find or prove that the issue its not yours’s, or prove me at lease that I’m wrong with what I’m saying…

My ticket number US68282336


#15

For me the problem started on July 1st immediately after patch 1.37.0.1.59573.
It is very strange that it only started happening to you recently @Mylogtr and also after a patch.
I don’t know if the problem comes from Blizzard or from Altice but I can corroborate that our connection is flawless for everything else.
I can imagine a lot of people quit the game in these past 2 months. Not everyone has the means to access a VPN service and I can imagine it is much worse for console players.


#16

I don’t play a lot… I use to play more, but now I got a lot things to do… but when I update the game then I start to have these “problems”, I know its not a problem as blizzard say, they don’t have the FACTS to prove it… at least they don’t have a Test evaluation procedure that could send to the user, if not just show to us blizzard…, because blizzard are saying “connecting to the servers and having these high ping rates, its a network path issue”… and you are based on what?.. beacuse on my facts my network path its just more than perfect… so? black magic on the router?, but I get it… they don’t want to invest in OverWatch servers… because we are not paying has WoW servers(monthly payment for server access)… they don’t care about that… I could tell you 100% that they probably are using the same OW servers for run the resent servers for WoW classic… that even there they having issue with over population users.
And yeah, Blizzard support they don’t care if people quit or not… they only care if you pay money to them… that’s the customer satisfaction that they love to have… it’s like some services here in DR… I could say that Blizzard Latin America support its some call centers stablished here in DR.

For me i’m done… i just gonna unistall the game and play BF… that even on BF4! they got perfects DICE servers (i can’t belive that im writing this, that DICE has better server than blizzard… but … sh happens.)

GG FTW Blizzard Thx for you amazing and perfect support.


#17

Any updates on this? I´m another one suffering for this and it´s been almost a month with the issue with not reply from Blizzard. I understand DR only represent an insignificant small fraction of Blizzard´s player base, but we still are consumers and we love your games, if we still are here is because we have faith in you. If the issue is with YOUR game you are the ones that needs to be in contact with the ISP in question to work in a solution. If this would happen in the States, you won´t even hesitate to be in contact with any ISP from there to work this out.

I don´t want to stop playing this game(even though I´ve been forced to do it) , I love it so much and it will be a shame that this stops right here and we won´t ever receive an answer from Blizzard.


#18

I call Altice every day. I explain everything to them every single day. I gave them all the information they could possibly ever need. Their support representatives always ask the same questions and say the same things. I ask them to have their network operations team call me. I haven’t received a single call. I haven’t heard of anything getting done. Today, I told the customer support representative that they would have to cancel my service so I can go with a different provider, that I didn’t care if my contract was bound by x time because they are not providing the service I require.
I will call again tomorrow and say exactly all of the same things. And the day after that. And the day after that.
I will do this for about 1 more week before I request my service to be terminated and go with a different provider.


#19

I am having the same exact issue. Two Xboxes and a PC, all with the same issue. Is anything getting done about this? I haven’t been able to play since then.


#20

I called today. I got the impression that nothing is or will get done. I will have to go physically to one of their offices. I will go either today or tomorrow, whenever I get the chance.