I have a problem with my game recently when I search for any match SL or QM after it finishes the search instead of letting me join the game it gets stuck on “connecting…” screen indefinitely and I have a high speed fiber optic WIFI so it doesn’t make any sense! Can you help me please…!
Hey there! Let’s go ahead and have you run a ‘WinMTR’ network test while the problem occurs in-game so that we can further investigate potential network-related issues between your computer and the game server. Here are the instructions:
- Download the tool from this page
- Enter the game IP into the “host” field. The IP address for our games are listed on the WinMTR instructions page
- Start the test and play the game for at least 15 minutes. Ensure the problem happens while the WinMTR tool is running.
- After recording the problem data, click “export text” and save the WinMTR file in an easy to find location.
- Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the WinMTR. It’ll look like this:
WinMTR goes here
If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).
A post was split to a new topic: Stoltverd connection issues
and this is the 2nd server IP scan
Hey there Raftel!
Thanks for providing that WinMTR test data. The test here shows about packet loss and spikes in latency beginning from the second ‘hop’ and persisting through all subsequent hops:
| WinMTR statistics |
| 192.168.1.1 - 0 | 396 | 396 | 2 | 3 | 70 | 4 |
| 41.108.192.1 - 1| 393 | 392 | 24 | 53 | 578
| 10.103.9.37 - 1
If the troubleshooting steps here have no impact, I recommend contacting your Internet Service Provider (ISP) for assistance determining what is causing the packet loss on that second hop. They might need to adjust network-level security/firewall settings or temporarily replace the network devices in your home to narrow it down further. Additionally, I always recommend requesting to be forwarded to a “level 2 or level 3 technician” when contacting the ISP since the front-line representatives typically only have access to basic diagnostics and troubleshooting tools.
Hopefully this information has provided further insight into the situation and helps get things fixed up so you can get back to playing as normal! Let us know if you have any questions going forward.
I see packets loss for both EU IPs. Is it somewhere closer to my side or your side?
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|---|---|---|---|---|---|---|
| 192.168.1.1 - 0 | 97 | 97 | 0 | 1 | 2 | 2 |
| 100.96.71.161 - 0 | 97 | 97 | 2 | 10 | 188 | 4 |
| 172.16.26.116 - 0 | 97 | 97 | 2 | 3 | 43 | 3 |
| 172.17.15.20 - 0 | 97 | 97 | 1 | 3 | 31 | 2 |
| 172.17.13.49 - 0 | 97 | 97 | 2 | 5 | 128 | 2 |
| 172.17.13.24 - 0 | 97 | 97 | 3 | 3 | 7 | 5 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| 137.221.65.77 - 4 | 83 | 80 | 8 | 111 | 3519 | 3519 |
| et-0-0-31-pe01-eqam1 .as57976 .net - 0 | 97 | 97 | 8 | 12 | 100 | 10 |
| 137.221.66.45 - 0 | 97 | 97 | 9 | 9 | 11 | 9 |
| 185.60.112.158 - 0 | 97 | 97 | 9 | 9 | 11 | 9 |
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