I had this issue (and the ones above) as well. I solved the right corner thing by changing it to window mode and just expanding it (using Mac’s green full screen button in the top right).
1 Like
Should probably throw mine own into the ring. I feel like it has crashed on other maps, but now I’m wondering if it is just sky temple. I have 0 errors when playing on a 2015 MacBook Pro
| Model Name: | MacBook Pro |
|---|---|
| Model Identifier: | MacBookPro16,1 |
| Processor Name: | 8-Core Intel Core i9 |
AMD Radeon Pro 5500M:
Chipset Model: AMD Radeon Pro 5500M
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 4 GB
Vendor: AMD (0x1002)
Device ID: 0x7340
Revision ID: 0x0040
ROM Revision: 113-D3220E-190
VBIOS Version: 113-D32206U1-019
Option ROM Version: 113-D32206U1-019
EFI Driver Version: 01.01.190
This or CMD+M, yes to fix the screen issue. But this wouldn’t prevent a kernel panic.
Hard crashing my Mac here. It actually reboots my Mac… Yikes come on Activision. I know you don’t give a crap about Macs anymore but soon people will just stop buying anything from you period. If it really is just Sky Temple…ummm remove it from rotation until figured out?? I mean what is that like one click on the server?
I am also having this issue. Please address it so that we can play this game without guaranteed leaver status.
Sky Temple map crashes MacBook Pro (late 2019 model 16,1) with AMD Pro 5500M. Switching graphics settings to to low seems to work but one must very fast to do so after rejoin before the game crashes (again).
However this still doesn’t solve everything because performance is abysmal even on low settings despite game works quite well on other maps with high settings.
10.15.4 is out! Does it solve the issue?
UPD: Tested Sky Temple custom game. Alas, the crash is still happening.
Same issue: as soon as the gates open the system crashes
UPD 2: This has been going on since October, and is a serious issue. We need a solution, not a workaround.
We have received some reports for similar issues, caused by the same issue, in StarCraft II (same game engine) as positive so far with the 10.15.4 update. For those experiencing the crashing or graphical issue, does the latest Catalina help with the issue? This should have pushed a new graphics driver update as well.
How about with the Sun Temple and other maps that cause issues?
Let us know if it persists after the 10.15.4 updates. We are monitoring and tracking your reports and greatly appreciate them 
Thanks again!
1 Like
Hello, the issue is still present.
Here is my setup:
iMac (Retina 4K, 21.5-inch, 2017)
3,6 GHz Quad-Core Intel Core i7
32 GB 2400 MHz DDR4
Radeon Pro 560 4 GB
Sometimes it just closes the game, but most of the times it restarts my pc.
Here is the report:
panic(cpu 0 caller 0xffffff800c2652fa): Kernel trap at 0xffffff7f8f5d1e97, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff839f25e044, CR3: 0x0000000021876000, CR4: 0x00000000003626e0
RAX: 0x0000000000000351, RBX: 0x0000000000000351, RCX: 0xffffffa3e6383cc4, RDX: 0x0000000000000360
RSP: 0xffffffa3e6383c78, RBP: 0xffffffa3e6383c80, RSI: 0xffffff839f25d300, RDI: 0x0000000000000351
R8: 0x0000000000000001, R9: 0x0000000000000003, R10: 0x0000000000000000, R11: 0x0000000000000000
R12: 0xffffffa3e6383dd8, R13: 0xffffffa3d1701a10, R14: 0xffffff839f25d300, R15: 0xffffffa3e6383de4
RFL: 0x0000000000010283, RIP: 0xffffff7f8f5d1e97, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff839f25e044, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 0, VF: 1
Backtrace (CPU 0), Frame : Return Address
0xffffffa3e63836d0 : 0xffffff800c13bb2b
0xffffffa3e6383720 : 0xffffff800c2734d5
0xffffffa3e6383760 : 0xffffff800c264f4e
0xffffffa3e63837b0 : 0xffffff800c0e2a40
0xffffffa3e63837d0 : 0xffffff800c13b217
0xffffffa3e63838d0 : 0xffffff800c13b5fb
0xffffffa3e6383920 : 0xffffff800c8d2aa9
0xffffffa3e6383990 : 0xffffff800c2652fa
0xffffffa3e6383b10 : 0xffffff800c264ff8
0xffffffa3e6383b60 : 0xffffff800c0e2a40
0xffffffa3e6383b80 : 0xffffff7f8f5d1e97
0xffffffa3e6383c80 : 0xffffff7f8f537df1
0xffffffa3e6383cf0 : 0xffffff7f8f537bcb
0xffffffa3e6383d80 : 0xffffff7f8f53340a
0xffffffa3e6383dc0 : 0xffffff7f8f537432
0xffffffa3e6383e10 : 0xffffff7f8f306877
0xffffffa3e6383e60 : 0xffffff7f8f314438
0xffffffa3e6383ea0 : 0xffffff7f8f313bf8
0xffffffa3e6383ee0 : 0xffffff800c84109d
0xffffffa3e6383f30 : 0xffffff800c83f9e2
0xffffffa3e6383f70 : 0xffffff800c83ef6c
0xffffffa3e6383fa0 : 0xffffff800c0e213e
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(438.3.1)[66992525-3204-3CB0-8F03-4B70031B1CF2]@0xffffff7f8f302000->0xffffff7f8f3c5fff
dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[A243D030-19AC-30AA-AC70-6C786DF9E6CE]@0xffffff7f8d1d6000
dependency: com.apple.iokit.IOPCIFamily(2.9)[ADD485B5-3EF8-37C4-B3C5-F86326E497A4]@0xffffff7f8cb2f000
dependency: com.apple.iokit.IOSurface(269.6)[42377B3B-D14A-368E-820F-07E7EA666198]@0xffffff7f8f2d1000
dependency: com.apple.iokit.IOGraphicsFamily(569.4)[1F9B5D88-52DB-3A16-8373-4F608A3CB2D8]@0xffffff7f8d510000
dependency: com.apple.iokit.IOReportFamily(47)[988360A2-2E10-3014-A119-BE81BC045A10]@0xffffff7f8cf0b000
com.apple.kext.AMDRadeonX4000(3.0.5)[5FD7AE5F-C03C-34A1-803F-ACA9B68524D0]@0xffffff7f8f52d000->0xffffff7f8f973fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[ADD485B5-3EF8-37C4-B3C5-F86326E497A4]@0xffffff7f8cb2f000
dependency: com.apple.iokit.IOSurface(269.6)[42377B3B-D14A-368E-820F-07E7EA666198]@0xffffff7f8f2d1000
dependency: com.apple.iokit.IOGraphicsFamily(569.4)[1F9B5D88-52DB-3A16-8373-4F608A3CB2D8]@0xffffff7f8d510000
dependency: com.apple.iokit.IOAcceleratorFamily2(438.3.1)[66992525-3204-3CB0-8F03-4B70031B1CF2]@0xffffff7f8f302000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
19D76
Kernel version:
Darwin Kernel Version 19.3.0: Thu Jan 9 20:58:23 PST 2020; root:xnu-6153.81.5~1/RELEASE_X86_64
Kernel UUID: A8DDE75C-CD97-3C37-B35D-1070CC50D2CE
Kernel slide: 0x000000000be00000
Kernel text base: 0xffffff800c000000
__HIB text base: 0xffffff800bf00000
System model name: iMac18,2 (Mac-77F17D7DA9285301)
System shutdown begun: NO
Panic diags file available: YES (0x0)
System uptime in nanoseconds: 63242802239682
last loaded kext at 61437297448462: >usb.IOUSBHostHIDDevice 1.2 (addr 0xffffff7f90e2e000, size 45056)
last unloaded kext at 62002720985654: >usb.cdc 5.0.0 (addr 0xffffff7f90dbd000, size 28672)
loaded kexts:
com.paragon-software.filesystems.ntfs 44.4.15
>AudioAUUC 1.70
@fileutil 20.036.15
>AGPM 111.4.2
>!APlatformEnabler 2.7.0d0
>X86PlatformShim 1.0.0
@filesystems.autofs 3.0
>!AUpstreamUserClient 3.6.8
@kext.AMDFramebuffer 3.0.5
@kext.AMDRadeonServiceManager 3.0.5
>!AHDA 283.15
@kext.AMDRadeonX4000 3.0.5
>!AGraphicsDevicePolicy 4.7.2
@AGDCPluginDisplayMetrics 4.7.2
>!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.3f5
>!A!IKBLGraphics 14.0.4
>pmtelemetry 1
@Dont_Steal_Mac_OS_X 7.0.0
>!A!IKBLGraphicsFramebuffer 14.0.4
>eficheck 1
@kext.AMD9500!C 3.0.5
>!A!IPCHPMC 2.0.1
>!AThunderboltIP 3.1.3
|Broadcom!B20703USBTransport 7.0.3f5
>!AMCCSControl 1.13
>!ASMCLMU 212
>!A!ISlowAdaptiveClocking 4.0.0
>!AGFXHDA 100.1.424
>!U!SCoexistentDriver 489.80.2
>!ATopCaseHIDEventDriver 3430.1
>!AVirtIO 1.0
@filesystems.hfs.kext 522.0.9
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@filesystems.apfs 1412.81.1
|!ABCM5701Ethernet 10.3.5
>!ASDXC 1.7.7
>AirPort.BrcmNIC 1400.1.1
>!AAHCIPort 341.0.2
@private.KextAudit 1.0
>!AACPIButtons 6.1
>!ARTC 2.0
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
$!AImage4 1
@nke.applicationfirewall 303
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
@kext.triggers 1.0
>DspFuncLib 283.15
@kext.OSvKernDSPLib 529
@kext.AMDRadeonX4200HWLibs 1.0
@kext.AMDRadeonX4000HWServices 3.0.5
>!AGraphicsControl 4.7.2
|IOAVB!F 800.17
>!ASSE 1.0
|IOAccelerator!F2 438.3.1
@!AGPUWrangler 4.7.2
>!ASMBusPCI 1.0.14d1
|Broadcom!BHost!CUSBTransport 7.0.3f5
|IO!BHost!CUSBTransport 7.0.3f5
|IO!BHost!CTransport 7.0.3f5
>!AHDA!C 283.15
|IOHDA!F 283.15
>X86PlatformPlugin 1.0.0
>IOPlatformPlugin!F 6.0.0d8
>!ASMBus!C 1.0.18d1
@kext.AMDSupport 3.0.5
@!AGraphicsDeviceControl 4.7.2
|IOSlowAdaptiveClocking!F 1.0.0
|IONDRVSupport 569.4
|IOGraphics!F 569.4
@plugin.IOgPTPPlugin 810.1
|IOUSBMass!SClass 4.0.4
>!AHS!BDriver 3430.1
>IO!BHIDDriver 7.0.3f5
|IO!B!F 7.0.3f5
|IO!BPacketLogger 7.0.3f5
>!AMultitouchDriver 3430.1
>!AInputDeviceSupport 3430.1
>!AHIDKeyboard 209
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
|IOAudio!F 300.2
@vecLib.kext 1.2.0
|IOSerial!F 11
|IOSurface 269.6
@filesystems.hfs.encodings.kext 1
>!AThunderboltDPInAdapter 6.2.5
>!AThunderboltDPAdapter!F 6.2.5
>!AThunderboltPCIDownAdapter 2.5.4
>!AHPM 3.4.4
>!A!ILpssI2C!C 3.0.60
>!A!ILpssDmac 3.0.60
>!A!ILpssI2C 3.0.60
|IOEthernetAVB!C 1.1.0
|IO80211!F 1200.12.2b1
>mDNSOffloadUserClient 1.0.1b8
>corecapture 1.0.4
|IOSkywalk!F 1
|IOAHCI!F 290.0.1
|IONVMe!F 2.1.0
>!AThunderboltNHI 5.8.6
|IOThunderbolt!F 7.6.0
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
|IOUSB!F 900.4.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
>DiskImages 493.0.0
>!AFDEKeyStore 28.30
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|IOSCSIBlockCommandsDevice 422.0.2
>!ACredentialManager 1.0
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>!ASEPManager 1.0.1
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|IOUSBMass!SDriver 157.40.7
|IOSCSIArchitectureModel!F 422.0.2
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>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
|CoreAnalytics!F 1
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|IOTimeSync!F 810.1
|IONetworking!F 3.4
|IOReport!F 47
>!AACPIPlatform 6.1
>!ASMC 3.1.9
>watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1Same issue here. Multiple OS reboots on Sky Temple today. Crash before gates open, and crash immediately after rejoining game. Same thing also happened to me on March 17 which caused me to take a break from the game since I was unable to rejoin and ended up giving up.
This is however still on macOS Catalina 10.15.3.
Hey, gekko513! This is still on our team’s radar, but updating to 10.15.4 should help with the kernel panic and reboot issues. There’s still crashes and freezing issues on this build that our team is looking into.
For sky temple crashes in particular, check that the Shaders are set to Medium.
Not sure what parts of the issue has been addressed so far. Just had a Sky Temple shown up on QM, the game halted as the gate opens, (much like cmd-tab), and then the game randomly crashed without much hints. I was able to rejoin, and possibly re-adjust the settings, it just didn’t occur to me at the time that only the kernel panic has been addressed.
That being said, I didn’t see kernel panics from Sky Temple anymore. macOS 10.15.4, same specs as above. Just the game crashes, alone. Does setting shaders to medium remedy also work on this?
It should still workaround the issue, Rian. If it’s continuing to crash with the Shaders set to medium, please let us know.
As the tittle suggest, every time i get matched in Sky temple, the game crashes and some time crash the mac; i’ve never had this problem before, but since november this keep happening, i’ve lost almost all my sky temple matches cause of this, and in the latest patch note i see no current fix for this issue
Hey! Same issue here ever since I upgraded to Catalina. Running 10.15.5. After reading this thread I will try to set shaders to medium next but hope that you guys can figure out a fix. Lost a lot of matches to this and it’s a HUGE PAIN to have to reboot 5 times and quickly restart HOTS to not get leaver status… only to have the game crash again… rinse and repeat. Please fix this or remove Sky Temple… Even got a warning mail from Blizzard about an AFK warning due to this. Not fun. Rant over. Looking forward to a fix for this!!
ok so the game is still crashing on sun temple when everything are set on ultra and shader and set on ultra
( reduce shader on medium DOES SOLVE the problem but why would I dumb it down because of the software issue ? )
MacOS Big Sur 11.0 Beta (20A4299v)
Model Name: iMac
Model Identifier: iMac19,1
Processor Name: 6-Core Intel Core i5
Processor Speed: 3.7 GHz
Number of Processors: 1
Total Number of Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 9 MB
Memory: 128 GB ram
Graphics : radeon Pro Vega 48 8GB
1 Like
I just reinstalled HOTS after not playing for a few years. I played a few vs. AI and it was fine, but as soon as I loaded a QM game, it crashed as the map loaded. Each time I sent the report to blizzard and tried to rejoin the same game, it crashed again. I thought something might be wrong with that match, so I waited a while for it to end, and started a new one, same thing.
Neither of those matches were in Sky Temple. Is this the same bug?
Mac OS 10.14.6
2.4 GHz Intel Core i7
16 GB RAM
Intel Iris Graphics 540 1536 MB
Latest Report ID (I probably had about 5 of them):
77D3169C-222B-4661-AF57-D63AA4B6D9D5
I know this is an old thread, but posting because the issue is still present. Same issues on the same map (Sky Temple) as everyone else even with some of the best hardware from Apple. I’ve also had to turn down all of my settings because something is causing my temps to spike to 85-95C and thats with my fans running at max RPM.
iMac Pro
MacOS 11.5
3.2 GHz 8-Core Intel Xeon W
32 GB Ram
Radeon Pro Vega 64, 16GB
1 Like
I have the same issue.
The problem still exists today and the only solution is for Mac players to lower their shaders quality to medium because of one map?!
So all our games have to be in medium quality because Blizzard cannot make a fix to lower shaders in that map automatically until the root cause has been found?
Why not take the map out of rotation until it has been fixed?!