[Mac] Game crashes to desktop during loading screen

Was coming here to say the same thing. I played like 2 games this morning. Logged off, and now I can’t get back in. I try and log in and the game crashes.

3 Likes

Same exact issue. Was fine this morning and now can’t authenticate

1 Like

Same issue here. I did all the latest OSX updates but it didnt help

Same here!

Error code: 6DD36B61-EE3F-4F52-A772-F3DB87BE198A

I am on 13.3.1 (22E261) MacBook Air M2

Copying another message I left

+1
MacBook Pro Apple M1 Pro macOS : (Ventura) 13.3.1 (22E261)
Error code: 5F663910-7D61-487D-8751-E65EF12DCDD2

when was the last update"? i was playing fine yesterday.

No new update has come.
The problem seems to be server related.

they really wanna end this game huh? sad :frowning:

I hope it is not so.

there is no other game i can play on mac :smiley:

1 Like

I got a Macbook Pro too and the game always crashes nowadays. Super frustrating! Can’t play or open it anymore. it says: ‘’ An unexpected fatal error occurred’’

same here keeps crashing during the start up on a max desktop

fatal error code 1ED422E3-5351-4235-AE18-A47F00A6DDDA

Crashes on authentication
fatal error code
EFFDB8D8-A0E6-4A25-93B0-A7FE2FA64509

happening to me too. @blizzard please fix!!

I’m having the same issues. Can’t play the game at all and my iMac meets all the system requirements, etc. Heroes is so glitchy with iMac.

Every time I hit play, I get the “An unexpected fatal error has occurred” crash report.

27A2CE26-C384-4F1B-AAA0-D493362A1B9F

Hello there,

We are investigating the crashes when logging in for Mac users and will be providing updates as we get them.

2 Likes

Thanks!! And by the way you could add the starcraft 1 hero Tom Kazansky :wink:

I was able to play again after disabling “use Hardware Acceleration from Browser”. Now it doesnt work with or without acceleration :frowning:

how long will it take to fix?? same issue cant get past authentication screen sense yesterdat.

it´s done! thanks!!! :smiling_face_with_three_hearts: