I cannot select any Hero, so I cannot play any gamemode

Technical Support
1

I can’t select a Hero in HoS all the time I can’t play against AI either.

I have tried it on other computers and it only fails with my account in HoS. I also get an empty collection.

Please help

25 Likes
2

i have the same problem

I can’t start a game
It says: "unmet requirements
You currently don’t meet the requirements to play this league. This may be caused by temporary store unavailability.

I want to point out that I played yesterday and everything worked fine.

It also doesn’t let me play qm or rank or aram.

9 Likes
3

Same problem here, EU servers.
My description in the support ticked I issued:

"
Game bug in Heroes of the Storm: my in-game account is void of all information except for the portrait and player level, there is no gold nor crystals being displayed, the shop is unavailable, there are no heroes at all being displayed (I own them all but the hero portraits are all gone in the Quick Match mode selection window for instance), and the “launch game” button does not work anymore (in all game modes). Weirdly enough, the Ranked game mode says “You do not meet the required criteria to play ranked. This might be due to a temporary unavailability of the store”. In short, the game is totally unplayable and bugged. See screen copies from Quick Match window attached. I have also erased the cache folder of the game, and also uninstalled and reinstalled the game : both did not solve the problem.
"

I got an answer from a game master, urging me to report this problem here for developpers to solve it.
Of course, the attached screen copies cannot be included here in this section.

12 Likes
4

same errors… cant play game

7 Likes
5

I am having the same issue. And it’s only a problem with EU server. I am playing from EU country.
A friend of mine who lives in America but plays on EU server doesn’t have this problem.

6 Likes
6

i’m having the same issue :\

6 Likes
7

Yeah I also have the issue.

6 Likes
8

same issue…i can not play the game

4 Likes
9

HI m8

My friend has the same trouble, could you please advise how to resolve it ( in case if game master gave you the solution)

Ty

4 Likes
10

I am also getting this error on the EU server. When logging into the US I have my roster available

4 Likes
11

Same problem here :frowning:

4 Likes
12

Same here still cannot find solution , I can play with other account at Europe in same device with same network but cannot play with my main account .

Edit: There isnt still a solution. I am keep updating our problem at ticket they are still sending same solutions about my pc and network. But they cannot understand , we can log to eu with another accounts , we got problems about our main accounts not pc or network.

4 Likes
13

Same here, game is up but no hero in any of game menues. Can start training and thats it, anything else does not show any character mount or ingame visuals.

4 Likes
14

Hi there!
As I said above, unfortunately the Game Master gave me no solution, only the instruction to re-post my support request here, in this section, for the game developpers to see it, as they are the ones who can solve this.
The Game Master also told me that, at the time of his-her answer (yesterday, 16:45, western Europe time) there were already multiple reports of this problem from the player community and the devs were already informed of it.
That being said, it was still early in the USA were the devs are based : 5 hours earlier, if they are based on the East coast… the USA spread over five successive time zones, so the time on the West coast if five more hours earlier, i. e. 10 hours earlier than us here.
So it needs time… at this very moment (07:15 western Europe) the problem is still not solved, I just went to check in the game.

UPDATE Next day, November 24th, 21:10 W-EU time, situation still unchanged…

And a piece of advice to the players who would want to try the American servers : don’t go there. The game works indeed, but only to utter disappointment. I have been there to play a couple of games and the American playerbase is abysmal, sorry to have to say that.

6 Likes
15

same here, tried switch to US server and on US server i can play but i dont have any lvl and only rotated heroes. after switching back to EU its still bugged, no heroes,no gold… nothing.

4 Likes
16

I am in the same boat. Was fine till yesterday. I will keep on trying :cry:

3 Likes
17

i will cancel my wow subscription lets see if they stay silent if they starting to lose money :person_shrugging:

6 Likes
18

i really want my old hots back i am missing now i came back 1 week ago the game doesnt let me play my game

4 Likes
19

I have the same problem since yesterday. EU.

3 Likes
20

Same problem. EU server

3 Likes