Hots won't work

Mac Support
5

I have the same issue! I am on a mac as well, the play button lights up, it says it’s trying to launch and then never does. I tried uninstalling and everything.

1 Like
6

Same here. MacOS 10.14.6

7

blizzard needs to update the game again to correct …or push a revert
the version incriminated is 2.53.0.83077

1 Like
8

same. OSX 10.15.4. doesn’t even launches the “connecting to streaming server” window.

9

Same same. Mac OS X 10.15.7 click play button it greys out and game does not open. This is unacceptable from such an established and respected company.

10

MacOS 11.0.1 here. The problem is the same.

DISCALIMER: I’m suggesting a way to possibly quick fix this problem, but I can’t and don’t want to be responsible of anything could happen with your application.

I fixed the problem with

codesign --remove-signature /Applications/Heroes\ of\ the\ Storm/Support/HeroesSwitcher.app/Contents/MacOS/HeroesSwitcher

Obviously the application should be correctly signed, but removing the signature stops the error and let the game client start. I have no idea if this is a reversible action, so please be aware. That said reinstalling battlenet would have been a right trade off for me.

Cheers.

Edit: adding more detailed explanation (sorry: I’m a terminal guy for professional reasons and I understimated the difficulty):

  • Open Terminal.app (using Spotlight is the quickest way to find and run it)
  • digit codesign --remove-signature /Applications/Heroes\ of\ the\ Storm/Support/HeroesSwitcher.app/Contents/MacOS/HeroesSwitcher and press Enter
  • if it complains about administrative privileges, then use the command sudo codesign --remove-signature /Applications/Heroes\ of\ the\ Storm/Support/HeroesSwitcher.app/Contents/MacOS/HeroesSwitcher (as suggested by @PlayPaused) and press Enter. This command will ask for you user’s password (the one you type to log into MacOS): type it and press Enter (no output will be shown on screen while typing).

In the meantime I’ve noticed that another silent patch to Battle.net client was shipped; I’ve no idea if it is a fix but I’d bet on it.

EDIT2: as per this post

2.53.0.83004 was just pushed and fixes the issue

so do not use the command suggested here but just check for updates for your battle.net client :slight_smile:

7 Likes
11

BLIZZARD, get your stuff together. What’s up with your consistent problems with Mac computers? This ain’t new, either you are a professional company or you’re a low grade independent game development agency. Either your accept Mac computers or you don’t. Please test stuff in Mac before doing anything, this would save players time and the trouble of having to communicate to report the issues. This is obviously a Mac only issue like all the rest (including the ramp issue on Star Craft Editor). Thanks.

12

command line is too powerful

13

Worked for me. Thanks.

PD.

Blizzard come on, man.

14

Worked for me as well. Thanks a lot.

15

Same is happening for me. Hit the play button and it fails to launch. I’m playing on a MacBook Pro Catalina 10.15.7

16

This worked for me too!
Big thx! /salute

17

Could some one walk me through how to use this work arounds? Is it something you type in the terminal?

1 Like
18

It’s 100% a code signing issue. From the console logs:
Termination Reason: Namespace CODESIGNING, Code 0x1

The codesign console command works but you might need to toss a sudo in front of it:

sudo codesign --remove-signature /Applications/Heroes\ of\ the\ Storm/Support/HeroesSwitcher.app/Contents/MacOS/HeroesSwitcher

19

I’m also very confused about how to use this

20

Could you simplify that even more for someone who knows zero about computers? like maybe a step by step process?

1 Like
21

open the “Terminal” application then paste the sudo command, then type your administrator password

1 Like
23

2.53.0.83004 was just pushed and fixes the issue

24

Find this a bit hilarious, and some what of a silver lining for others… I’m on windows with this issue, think my comp recently updated to windows 10 and there’s an issue with windows defender, maybe, or something else… everything’s accepted as permission but still weird; that Hots and SC 2 were made using the SC2 engine as someone said may be a factor as well…

Happy for all those people who found a resolution with their Mac issues with other peoples suggestions… but looking for Windows solutions :slight_smile:

25

Same thing here.Problem gets resolved only after i reinstall battle net