Heroes quit unexpectedly

[Sully-12736]

On Macs, Heroes of the Storm will not start. We are getting the message, “Heroes quit unexpectedly…”

[Fizivix]

Hey Sully,

Thanks for the report!

Any Mac users currently experiencing this issue, please post your details in the following Tech Support Thread:

After the Last Patch, cannot open game on MAC

Hi all, We’d like to gather some info about the Mac OS version that’s being used, for those that are experiencing the launching issues. Please let us know what Mac OS you’re currently on. You can check by clicking the Apple icon in the top left and selecting About This Mac. If you haven’t done so already, update the Mac OS to the latest version and try launching the game again.

Thanks,
~ Fizivix

[iamcrazy-1675]

HERE is crash:

Thread 0 Crashed:: Dispatch queue: _LSContextInitClient queue
0 libsystem_kernel.dylib 0x00007fff76671b86 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff76727c50 pthread_kill + 285
2 libsystem_c.dylib 0x00007fff765db1c9 abort + 127
3 libc++abi.dylib 0x00007fff73c5d231 abort_message + 231
4 libc++abi.dylib 0x00007fff73c5aea3 __cxa_guard_acquire + 237
5 com.blizzard.heroesofthestorm 0x0000000100da9623 0x100000000 + 14325283
6 com.blizzard.heroesofthestorm 0x0000000100db3db5 0x100000000 + 14368181
7 com.blizzard.heroesofthestorm 0x0000000100dbe7e4 0x100000000 + 14411748
8 com.blizzard.heroesofthestorm 0x00000001027edf5e operator new(unsigned long) + 14
9 com.apple.LaunchServices 0x00007fff4aa6e53b invocation function for block in _LSGetSessions() + 122
10 libdispatch.dylib 0x00007fff764e4dcf _dispatch_client_callout + 8
11 libdispatch.dylib 0x00007fff764e6515 _dispatch_once_callout + 20
12 com.apple.LaunchServices 0x00007fff4a989344 _LSGetSession(unsigned int) + 120
13 com.apple.LaunchServices 0x00007fff4a98929f _LSCopyLocalDatabase + 31
14 com.apple.LaunchServices 0x00007fff4a988db0 invocation function for block in _LSContextInitClient(LSContext*) + 60
15 libdispatch.dylib 0x00007fff764e4dcf _dispatch_client_callout + 8
16 libdispatch.dylib 0x00007fff764f0a2c _dispatch_lane_barrier_sync_invoke_and_complete + 60
17 com.apple.LaunchServices 0x00007fff4a988bfc _LSContextInitClient(LSContext*) + 192
18 com.apple.LaunchServices 0x00007fff4a98897c _LSContextInit + 185
19 com.apple.LaunchServices 0x00007fff4a9c2662 _LSCreateDeviceTypeIdentifierWithModelCodeInternal(__CFString const*, unsigned char const*, unsigned char) + 39
20 com.apple.SystemConfiguration 0x00007fff5554fab1 SCDynamicStoreCopyComputerName + 409
21 com.apple.CFNetwork 0x00007fff482b1472 -[NSHost localizedName] + 90
22 com.blizzard.heroesofthestorm 0x0000000103c5612e 0x100000000 + 63267118
23 com.blizzard.heroesofthestorm 0x0000000100da96bb 0x100000000 + 14325435
24 com.blizzard.heroesofthestorm 0x0000000100da7aad 0x100000000 + 14318253
25 com.blizzard.heroesofthestorm 0x0000000100dac673 0x100000000 + 14337651
26 com.blizzard.heroesofthestorm 0x000000010000c2a5 0x100000000 + 49829
27 dyld 0x000000010b1d8cc8 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 518
28 dyld 0x000000010b1d8ec6 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40
29 dyld 0x000000010b1d40da ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 358
30 dyld 0x000000010b1d3254 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 134
31 dyld 0x000000010b1d32e8 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 74
32 dyld 0x000000010b1c2774 dyld::initializeMainExecutable() + 199
33 dyld 0x000000010b1c778f dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 6237
34 dyld 0x000000010b1c14f6 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 1154
35 dyld 0x000000010b1c1036 _dyld_start + 54

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000000010b2765c0 rcx: 0x00007ffeefbfabf8 rdx: 0x0000000000000000
rdi: 0x0000000000000307 rsi: 0x0000000000000006 rbp: 0x00007ffeefbfac30 rsp: 0x00007ffeefbfabf8
r8: 0x00007ffeefbfaab8 r9: 0x00007ffeefbfac90 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x0000000000000307 r13: 0x0000003000000008 r14: 0x0000000000000006 r15: 0x000000000000002d
rip: 0x00007fff76671b86 rfl: 0x0000000000000206 cr2: 0x00007fffa933d188

Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133

[RMercury82-1449]

I’m getting the exact same error. I have mac OS Mojave version 10.14.3

[Azgalax-2214]

I have same problem - Mac OS Sierra 10.12.6

[SteelyDan-11279]

crashes on launch - 10.14.1

[MSX-1499]

I have the same issue. Mac os 10.11.6.

[Fizivix]

Hey Everyone,

If you are still experiencing this issue. Please follow the workaround listed in this thread in the Mac forums.

After the Last Patch, cannot open game on MAC

when you look at the post-mortem you can clearly see that the localized host name is requested So I just changed the host name and voila, no crash anymore!!! Funny thing is, when I change it back to old host name, it won’t crash anymore as well, so it looks as if changing the host name is related to the cause of the crash, and not the host name itself.

After the Last Patch, cannot open game on MAC

I used scutil, but before you try that you should try the ‘official’ way: Go to System Preferences -> Sharing -> Computer Name.

Thank you,
~ Fizivix