Game does not start. Crashes everytime

Mac Support
1

Hi there,
i just wanted to play HotS again, so i updated it on my Mac to the current version 2.49.4.78725.
But every time i want to start the game it crashes.
I tried several things mentioned in other posts but nothing seems to work.
(reinstalling game, new admin account, permissions on shared folder, reset in game settings, …)
Maybe you can help me out.
Thanks in advance.
Oliver

2

Hey, Sykona! Does it say it quit unexpectedly? If so, please try the steps available here.

There is currently a known issue with Heroes of the Storm and Radeon graphics due to driver issues. What is the model for the Mac? Are you running into any error codes when it crashes? If there are crash report IDs, please provide them here for us to check the crashes.

3

Hi,

I think it’s the same as Can't launch the game - #3 by LadyOrlando-1130

I’ve already tried to reinstall game and battlenet, shutted down VPN and knowledgable background applications.

This is my Mac Report:

https://p195.p4.n0.cdn.getcloudapp.com/items/wbumBYJo/<xml%20version=10%20encoding=UTF8>.txt?v=c3071b77a6eac476a4c69b104bbdb2d7
4

I confirm that following the suggested link (After the Last Patch, cannot open game on MAC - #210 by Ibaraius) I solved my issue.

Thank you very much @Caterpepi :slight_smile: