We have received some reports for similar issues, caused by the same issue, in StarCraft II (same game engine) as positive so far with the 10.15.4 update. For those experiencing the crashing or graphical issue, does the latest Catalina help with the issue? This should have pushed a new graphics driver update as well.
How about with the Sun Temple and other maps that cause issues?
Let us know if it persists after the 10.15.4 updates. We are monitoring and tracking your reports and greatly appreciate them Thanks again!
Thank you for the updates, Zentgraf and CatwalkGhost! Thankfully, it seems that there is a workaround available in the mean time by adjusting the Shaders to Medium or Indirect Shadows off.
If anyone else is still experiencing the issue on 10.15.4, please let us know!
Vega 48 (8GB) here. Was playing a lot of games since the update, and can confirm, Sky Temple doesn’t crash anymore. Indirect Shadows are kept off for the time being, everything else is on Ultra.
weird …I am sure I haven’t experienced any crashing until today
I have been playing with all setting to ultra and ON in OS Catalina 10.15.4 for all this time and everything’s fine
and this is the first time & first day I have experiencing crash on sky temple
I keep trying to rejoin game like a Retar d until my team lose the match
I am on radeon Pro Vega 48 8GB
128GB ram + core i5 core 3.6ghz + 1tb ssd with macOS Catalina 10.15 .4
Sky temple still crashing, right after the gate opens.
OS 10.5.5 beta, Vega 48
All ultra with indirect shadows off.
Doesn’t crash on other maps, but on ultra every 30 minutes or so a huge lag spike may generate, the whole screen except the cursor freezes for about 10 seconds, automatically reconnects afterwards.
Setting shader to medium solves all the problems, but turning indirect shadows off doesn’t work for me.
UPD: Tested a few games today (custom).
Crashed once out of three games. All on Ultra. Indirect Shadows ON. Reset NVRAM after the first crash. Two games after were fine. Again,at be it’s a coincidence, but not moving a character until the gates open seems to help.
Vega 48
As for Sky Temple, try the following: reset NVRAM, and don’t move your character until the gate opens after the countdown.
TL;DR Sky Temple still crashes. Not every time, but often. This time it’s not always a kernel panic.
I tested three Sun Temple games on MacBook Pro 16-inch with macOS 10.15.4 and Ultra graphics preset (Shaders: Ultra (checked) and Indirect Shadow: Off? (can’t remember)).
Two games with AMD Radeon RX 580 eGPU: no crashed, good performance
One game with internal AMD Radeon Pro 5500M: no crash, good performance
So far so good, I’ll update if crashes occur.
EDIT: Oh, this is after the macOS 10.15.4 supplementary update!
The supplemental patch (19E287), did do something. Before the supplemental patch, Sky Temple would always cause a hard computer reboot. With supplemental patch (19E287), Sky Temple now intermittently crashes to desktop.
While playing on Sky Temple, with performance monitoring on (Ctrl+Alt+F), I occasional noticed a weird icon would flash on. I have never seen this icon before. It was a red and black icon, that looks like a PCI card and its bus slot.
So it looks like some progress has been made, but still not the desired effect.
Thanks for the report, Zentgraf and all! Definitely not ideal to still crash, but the hard crashes and kernel panics seem to be resolved. We’re still seeing some graphical/freezing reports on our end.
[April 14] Update - Information Request!
@CatwalkGhost, our team is looking into this issue further to see if we can replicate the crashes on our end. Could you provide a system report file and send it over to techinfo@blizzard.com with the subject: ATTN: Caterpepi - Sun Temple Crashes [27963]?
Anyone else wanting to send over their system reports, please feel free to It’s greatly appreciated in case our team asks for more files or specifics that we can gather.
Skye Temple is making my iMac 27’ 2019 crash every game I play in this map and makes it reboot, just when game begins and I have all my software updated… I recommend you remove the map until the issue is solved. I’m afraid for my computer and I get reports and penalties every time. Please remove the map until problem is solved I’m not playing the game untill either this is solved or the map is removed temporarily. Thx
bad news, even MacOS Big Sur 11.0 Beta (20A4299v) still haven’t solved that issue ( dumb down the shader to medium quality does stop the crashing tho )
MacOS Big Sur 11.0 Beta (20A4299v)
Model Name: iMac
Model Identifier: iMac19,1
Processor Name: 6-Core Intel Core i5
Processor Speed: 3.7 GHz
Number of Processors: 1
Total Number of Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 9 MB
Memory: 128 GB ram
Graphics : radeon Pro Vega 48 8GB
Not that we’re aware of currently. At this time we still recommend lowering shaders if you have this specific issue. There have been mixed reports on Big Sur so far.
Thanks again!
It’s greatly appreciated in case our team asks for more files or specifics that we can gather.