Hey y’all,
Make sure you are launching the Blizzard app as Admin and then check for updates in Heroes by clicking the Options button above Play.
The following steps can also help in some situations:
- Delete Cache & Tools
- Flush the DNS
- Configure Firewall and Router Ports
- Disable security programs temporarily
- Test another network, such as a mobile hotspot if you have one available
If this persists, please create a new thread with a WinMTR test while running the game for about 5-10 minutes.